Nai Saephan
Alameda,CA
Summary
Hardworking and passionate job seeker with strong organizational skills and customer-oriented. Ready to help the team achieve company goals.
Overview
11
11
years of professional experience
Work History
Specialist Clerk II
Alameda County Social Services Agency
Oakland, CA
01.2020 - Current
- Process legal court documents for each step of th adoption process.
- Prepare memos and letters to correspond with clients and court.
- Create templates and update forms to simplify and improve task efficiency.
- Update records in multiple databases.
Supervising Clerk II
Alameda County Social Services Agency
Oakland, CA
01.2016 - 01.2020
- Supervised a unit of 14 clerks to provide clerical support to programs within the Gateway to Permanence Division of Children and Family Services.
- Worked closely with County Counsel, the Court Officer Clerks, and the Juvenile Court Clerk office of County of Alameda - Superior Court of California.
- Provided training in processes related to agency and court protocols.
Specialist Clerk I
Alameda County Social Services Agency
Oakland, CA
12.2013 - 01.2016
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Interacted with clients by phone, email, or in person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Administrative Support and Compliance Coordinator
Academy Of Art University
San Francisco, CA
09.2013 - 12.2013
- Prepared and distributed weekly reports and announcements to departments and students.
- Assisted Compliance Department with preparing reports and processing payments.
Administrative Support and Compliance Assistant
Academy Of Art University
San Francisco, CA
06.2012 - 09.2013
- Supervised an assistant and three work-study students.
- Followed up with department administrators regarding attendance and grades.
- Trained department administrators in processes related to attendance and grades.
Administrative Support Department Assistant
Academy Of Art University
San Francisco, CA
05.2011 - 06.2012
- Coordinated and maintained faculty and student attendance records and grades.
- Assisted Curriculum Department with processing and updating faculty and course information.
- Provided assistance on special administrative projects as assigned.
Education
Bachelor of Arts - Japanese
University of California, Berkeley
Berkeley, CASkills
- Verbal and Written Communication
- Data Gathering
- Attention to Detail
- Reliable and Punctual
- Problem Solving
- Training and mentoring
- Procedure Manual Writing
- Building Customer Trust and Loyalty
Timeline
Specialist Clerk II
Alameda County Social Services Agency
01.2020 - Current
Supervising Clerk II
Alameda County Social Services Agency
01.2016 - 01.2020
Specialist Clerk I
Alameda County Social Services Agency
12.2013 - 01.2016
Administrative Support and Compliance Coordinator
Academy Of Art University
09.2013 - 12.2013
Administrative Support and Compliance Assistant
Academy Of Art University
06.2012 - 09.2013
Administrative Support Department Assistant
Academy Of Art University
05.2011 - 06.2012
Bachelor of Arts - Japanese
University of California, Berkeley