Naia Sobers
Pittsboro,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Experience Specialist
VIO Med Spa
11.2023 - Current
- Enhanced patient satisfaction by promptly addressing concerns and providing personalized solutions
- Exceeded patient expectations by ensuring appointments were scheduled accurately, managing the patient intake process, and retaining thorough knowledge of services offered in spa to accurately answer patient inquiries
- Performed general administrative duties, including but not limited to, maintaining a clean environment, scheduling services, accurately recording and billing treatments, and ensuring daily tasks were completed
- Helped drive sales and sign patients up for spa memberships, resulting in a 40% increase in members within 5 months
- Created informative social media posts for spa Instagram and Facebook to promote services and campaigns
Guest Services Coordinator
Citrine Salon
06.2023 - 10.2023
- Demonstrated organization skills by managing client appointment requests via incoming calls, emails, and in-person communication, taking into account both client and stylist preferences
- Coordinated client arrivals, checking clients in while ensuring they are attended to in a timely manner
- Ensured payments were processed accurately, handling cash, credit, and check transactions
- Communicated with stylists to relay client requests and concerns
- Organized salon inventory by front facing product and communicating with management when product was low
- Maintained salon appearance by ensuring front desk was tidy, implementing routine checks throughout the day
Event & Social Media Coordinator
THREADS UNCG
05.2022 - 05.2023
- Arranged two or more social events per semester along with one field trip; collaborating closely with team to tailor events specific to areas of concentration (ie: design, retail, etc)
- Executed comprehensive marketing strategies to enhance the club's presence via social media & around campus
- Sustained and updated THREADS social media accounts weekly, including Instagram and Facebook
- Accomplishment: Oversaw the execution and ticket sales of two fashion shows, including a charity fashion show that raised over $500 for breast cancer awareness
Server
Uncle Julio's
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while exceeding customer expectation
- Up sold high-profit items such as appetizers and mixed drinks to aid in enhancing sales figures
- Operated the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts to maximize efficiency
- Maintained thorough knowledge about the menu to sufficiently respond to questions about ingredient sourcing and contents of dish
Bridal Stylist
David's Bridal
05.2022 - 10.2022
- Conducted consultations with brides, taking note of budget, expectations, and client preferences to foster a client-stylist relationship
- Addressed customer expectations with frequent communication with open ended questions and scheduling follow-up appointments
- Worked to create a memorable experience for the bride, providing attentive service throughout entire process
- Altered dresses to fit client requirements, including bustling, hemming, clipping, modifying sleeves and necklines, and accessorizing
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC05.2025
High School Diploma -
Capstone Academy
Atlanta, GA05.2021
Skills
- Guest Relations
- Inventory Monitoring
- Event Planning
- Calendar and Scheduling Software
- Social Media Management
- MS Office Suite
Timeline
Guest Experience Specialist
VIO Med Spa
11.2023 - Current
Guest Services Coordinator
Citrine Salon
06.2023 - 10.2023
Event & Social Media Coordinator
THREADS UNCG
05.2022 - 05.2023
Server
Uncle Julio's
05.2022 - 10.2022
Bridal Stylist
David's Bridal
05.2022 - 10.2022
Associate of Arts -
Wake Technical Community College
High School Diploma -
Capstone Academy
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