Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAIARA SILVA

Pinellas Park,FL

Summary

Dedicated financial services professional with 6+ years of experience in lending, system administration, and regulatory compliance support. Proven ability to manage and analyze operational data, ensure adherence to standards, and support front-line units in aligning with compliance frameworks. Bilingual in English and Portuguese with strong interpersonal and analytical skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr. Member Advocate

Suncoast Credit Union
01.2023 - Current
  • Educated members on financial products and services to enhance their banking experience.
  • Facilitated member inquiries and resolved concerns to enhance satisfaction and retention.
  • Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Consumer Lending System Specialist

Digital Federal Credit Union
12.2017 - 03.2021
  • Served as MeridianLinkSystem Administrator, managing loan processing workflows and compliance configurations.
  • Partnered with cross-functional teams to design and enforce underwriting guidelines and system rules.
  • Collaborated with IT and compliance teams to implement new features that enhanced risk oversight and audit capabilities.
  • Created and maintained SOPs to standardize operations and minimize compliance risk.
  • Analyzed system performance to identify areas for improvement and optimize operational efficiency.
  • Provided support services to internal stakeholders by resolving technical issues quickly and accurately.
  • Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
  • Developed and implemented training programs for staff on new software systems and procedures.

Consumer Lending Member Service Representative

Digital Federal Credit Union
01.2015 - 11.2017
  • Process consumer loan applications with attention to detail and adherence to regulatory guidelines.
  • Review and verify borrower documentation for accuracy and completeness prior to approval.
  • Collaborate with underwriting teams to resolve discrepancies and ensure timely loan processing.
  • Maintain comprehensive knowledge of loan products, policies, and industry trends to enhance customer service.
  • Train and mentor junior processors on best practices for efficient loan processing procedures.
  • Mentored new hires on company procedures, policies, and software systems to assist them in becoming proficient processors quickly.
  • Maintained a high level of accuracy in data entry, ensuring integrity of all information entered into the system.

Customer Service & File Clerk

Mercedes-Benz of Natick
04.2014 - 12.2014
  • Provided customer support and directed client inquiries to appropriate departments.
  • Processed billing transactions accurately and efficiently using dealership management software.
  • Maintained organized records of customer transactions and warranty claims for easy retrieval.
  • Managed vehicle record filing and supported internal compliance procedures for document accuracy.
  • Trained new staff on customer service protocols and company policies.

Quality Control / Shipping Clerk

ABiSee Inc.
10.2009 - 04.2013
  • Conducted quality checks to ensure compliance with shipping and product documentation standards.
  • Maintained records and verified shipment accuracy for audit and reporting purposes.
  • Managed shipping schedules to ensure timely delivery and optimized logistics operations.
  • Coordinated with suppliers and carriers to streamline shipment processes and improve communication.
  • Oversaw inventory control, ensuring accurate stock levels through effective tracking systems.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.

Education

Business Administration -

Quinsigamond Community College
Worcester, MA
01.2014

Drafting and Design -

Assabet Valley Vocational High School
Marlborough, MA
01.2009

Skills

  • Data Review & Accuracy Audits
  • Compliance Support & Documentation
  • Operational Risk Awareness
  • MeridianLink Administration
  • FiServ XP Core & Episys Systems
  • Member & Client Relations
  • Loan origination
  • Loan Processing & Credit Analysis
  • Report Generation & Workflow Optimization
  • Consumer lending
  • Banking
  • Fluent in Portuguese

Certification

  • CNP - Certified Notary Public, 2024
  • Certified Coach – IGT International Coaching, 2022
  • Behavior Profile Analyst – IGT International Coaching, 2022
  • OSHA Certified, 2008


Timeline

Sr. Member Advocate

Suncoast Credit Union
01.2023 - Current

Consumer Lending System Specialist

Digital Federal Credit Union
12.2017 - 03.2021

Consumer Lending Member Service Representative

Digital Federal Credit Union
01.2015 - 11.2017

Customer Service & File Clerk

Mercedes-Benz of Natick
04.2014 - 12.2014

Quality Control / Shipping Clerk

ABiSee Inc.
10.2009 - 04.2013

Business Administration -

Quinsigamond Community College

Drafting and Design -

Assabet Valley Vocational High School

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