Naiari Figueroa
East Hartford,CT
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Childcare Provider
Brightpath Early Learning and Child Care
Glastonbury, CT
05.2023 - 02.2024
- Communicated with parents about daily activities and any concerning behaviors.
- Provided nurturing and appropriate environment for children of various ages.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed positive relationships with families by communicating regularly about their child's development.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Retail Sales Associate
Aeropostale
Manchester, CT
03.2022 - 04.2023
- Answered questions about current promotions and resolved issues according to store policies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Brand Ambassador
Forever 21
Manchester, CT
03.2021 - 10.2021
- Effectively built relationships with both established and potential customers.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Domino's Pizza
East Hartford, CT
08.2020 - 12.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Connecticut River Academy
East Hartford, CT06-2021
Some College (No Degree) -
CT State Community College
Manchester, CTSkills
- Hygiene and cleanliness
- CPR training
- Curriculum planning
- Verbal and written communication
- Fluent in Spanish
- Friendly and outgoing
- Problem-solving
- Staff training
- Photography
Languages
Spanish
Professional
Timeline
Childcare Provider
Brightpath Early Learning and Child Care
05.2023 - 02.2024
Retail Sales Associate
Aeropostale
03.2022 - 04.2023
Brand Ambassador
Forever 21
03.2021 - 10.2021
Customer Service Representative
Domino's Pizza
08.2020 - 12.2020
High School Diploma -
Connecticut River Academy
Some College (No Degree) -
CT State Community College
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