Summary
Overview
Work History
Education
Skills
Timeline
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Naiasiaa Smith

Greenville,NC

Summary

I am seeking to obtain a leadership position with a company where I can utilize my leadership skills and gain further experience while enhancing the company's productivity and reputation. I am passionate about learning new things and growing my skill sets, which is why I seek out new opportunities for growth..

Overview

7
7
years of professional experience

Work History

Pharmaceutical Technician

Purdue Pharma
Wilson, NC
07.2023 - Current
  • Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines.
  • Safely and in compliance with batch records and standard operating procedures, perform hands-on set-up (assembly/disassembly), operation, repair, adjustment, and cleaning of production equipment
  • Follow Master Batch Records for the manufacture of controlled, oral solid dose (OSD) and other dosage forms when required
  • Record all operations in batch records, logbooks, and other controlled documents Perform in-process inspection and testing for incoming, dispensed materials and packaged products ensuring compliance with established procedures.
  • Actively participate in Production team and Site communication meetings.

Assistant Manager

Speedway
Greenville, NC
02.2023 - 07.2023
  • Assisting the general manager in organizing, planning schedules anddelegating assignments to meet coverage and service demands
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Coordinating day-to-day operations such as paperwork, DSR, and completing weekly schedule
  • Competency in cash handling, fuel transactions
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies

1 and 2

Customer Service Representative

Convergys
Greenville, NC
10.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Packaging Technician II / Line Leader

Thermo Fisher Scientific, Patheon
Greenville, NC
01.2021 - 10.2022
  • Responsible for sorting and reviewing paperwork for any errors before submitting batch record for management review
  • Supervise employees to ensure production goal is met.
  • Reviewed orders by inspecting labeling, packaging and contents.
  • Maintained neat, clean and safe workspace to avoid hazards and increase safety .
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Executed diagnostics, troubleshooting and evaluations on all equipment
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.

Inspector

Perdue Farms, Inc.
Lewiston Woodville, NC
02.2019 - 04.2021
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • Inspect poultry, Cut, trim, skin, sort, and remove viscera of slaughtered poultry to separate edible portions from offal..
  • Responsible for performing job duties in various department such as Paws when needed.
  • Responsible for operating monitor and weight scale to weigh shippers while printing shipper labels and scanning to designated pallet, adding dry ice to shipper, packing shipper to pallet using a pallet configuration and transporting to cooler.

Production Supervisor

Perdue Farms
Lewiston Woodville, NC
04.2020 - 01.2021
  • Responsible for managing production assembly lines in Evisceration, Dressing, and Paws Departments
  • Complete paperwork daily and file reports that are given to management
  • Supervise Associates to ensure product quality and integrity and ensures all finished product meets or exceeds customer requirements.
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Maintained communication across key departments and senior leadership team.
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Monitored product quality to achieve superior quality reputation.

Store Cashier

Tropicana Supermarket
Greenville, NC
11.2018 - 02.2019
  • Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
  • Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
  • Improved communication between front-end staff members by participating in regular team meetings.
  • Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.

Cashier

Kentucky Fried Chicken/Taco Bell
Ahoskie, NC
10.2017 - 08.2018
  • Responsible for greeting customers in a polite way
  • Used POS system to enter orders, process payments and issue receipts
  • Counting cash and completing credit cards transactions with customers
  • Ensured the proper order was provided to customer
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Volunteer

Vidant Roanoke Chowan Hospital
Ahoskie, NC
06.2017 - 08.2017
  • Responsible for answering phone system in intensive care unit Stocking patients materials in their room
  • Assisted with special events and programs
  • Performed cashier duties and stocking in gift shop
  • Performed sterilizing equipment in sterile supply, cleaning and processing equipment.

Education

Associate Degree In Nursing - Nursing Assistance

Beaufort Community College
Washington, NC

High School Diploma - Diploma

C S Brown High School
Winton, NC
06.2018

Skills

  • Quality Control Procedures
  • Microsoft Word, Excel and PowerPoint certified Keyboarding Certified
  • SAP
  • Batch Record Review
  • Good Documentation Practice
  • Organization Skills
  • Problem Solving
  • People Skills
  • Computer Proficiency
  • Customer Service Skills
  • Supervision & Leadership Experience Communication Skills
  • Maintaining Quality Assurance Standards
  • Bagging and Packaging
  • Visual Inspection
  • Team Meetings
  • Pallet Jacks
  • Staging and Sorting
  • Outbound Sales
  • Windows
  • Call center
  • Leadership
  • Spreadsheet
  • Typing
  • Computer Networking
  • Sales
  • Reading
  • Customer Service Representative

Timeline

Pharmaceutical Technician

Purdue Pharma
07.2023 - Current

Assistant Manager

Speedway
02.2023 - 07.2023

Customer Service Representative

Convergys
10.2022 - 02.2023

Packaging Technician II / Line Leader

Thermo Fisher Scientific, Patheon
01.2021 - 10.2022

Production Supervisor

Perdue Farms
04.2020 - 01.2021

Inspector

Perdue Farms, Inc.
02.2019 - 04.2021

Store Cashier

Tropicana Supermarket
11.2018 - 02.2019

Cashier

Kentucky Fried Chicken/Taco Bell
10.2017 - 08.2018

Volunteer

Vidant Roanoke Chowan Hospital
06.2017 - 08.2017

Associate Degree In Nursing - Nursing Assistance

Beaufort Community College

High School Diploma - Diploma

C S Brown High School
Naiasiaa Smith