Naib Khan Nasseri
Houston,TX
Summary
has over 10 years of experience in IP Networking, Telecommunication, NOC, VAS, CBS, and IP NOC sectors, strong IP network and Telecommunication & teaching skills, Team leader who speaks multiple languages, is adept at maintaining case files, and Career aspiration
experienced with multiple vendors
Overview
11
11
years of professional experience
1
1
Certification
Work History
VAS, IP&CBS FO NOC Engineer
Ericsson Technologies
Kabul, KBL-Afghanistan
09.2015 - 10.2017
- Monitoring, escalating and 1st level support to Corporate ISP, IP, CBS & VAS
- Working experience telecommunication NOC domains BSS, NSS, TXN, IP, VAS and CBS
- Knowledge of monitoring NMSs of PRTG, U2000, OPManager, M200 , Netnuman, Huawei, ZTE, Ericsson and Ieng vendors.
- 1st level IP support provided for Cisco, Huawei & ZTE devices for ISP and routing issue
- Working knowledge of BGP, OSP, MPLS & VPN
Nan Ya Plastic Machine Operator
Neuma Doors
Houston, TX
02.2022 - 03.2022
- being polyglot, worked as interpreter and machine operator
Operation & Maintenance NOC Officer & Coordinator
I Engineering Afghanistan
Kabul, Afghanistan
04.2019 - 08.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in management environment with oversight of division level managers, operations, safety and compliance and Deliverying project
- provided first-level support , and troubleshooting the IP domain.
- Being the team leader of critical and emergency issues in escalation, troubleshooting, and delivering timely updates until the issues were resolved
O&M NOC IP, VAS FO Engineer
Roshan TDCA
Kabul , Afghanistan
06.2018 - 03.2019
- Monitoring, escalating and NOC first-level support provided to IP, CBS, and VAS notes
- Troubleshoot IP & VAS/CBS related issues mainly MPLS, ISP, BGP, OSPF, trouble tickets, SMSC, Linux, SQL, CCNA, and MCITP, SQL Oracle DBA
- IP, VAS, and CBS KPI, FM, and PM NOC different reports were prepared and presented for management.
- IP devises health check and analysis reports prepared.
VAS CBS and IP NOC FO Engineer
MNTS
Kabul, Afghanistan
10.2017 - 02.2018
- Monitored and maintained network and software components according to established guidelines and best practices.
- NOC telecommunication services monitored, escalated and 1st level support was provided to IP - network-related issues work on OSS trouble tickets handling
CBS, VAS and IP FO Engineer and Incident Team Lead
Ericsson Technologies
Kabul, Afghanistan
09.2015 - 10.2017
- mainly monitoring NOC telecommunication services
- Investigated faultserrorsr/logs in the network
- Routing, Switching, OSP, BGP, MPLS and so on
- leading the team in case of an incident and timely updates provided to management and customers
- responsible for replying verbally, through emails, Whatsapp groups, and so on to management, customers, 3rd parties, vendor, and all stakeholders.
VAS Back Office Engineer
PUL Consulting Services
Kabul, Afghanistan
06.2013 - 08.2015
- Acquired and assisted with closing construction-related permits.
- worked mainly for investigating on VAS related issues - SMSC, Linux, Oracle and Huawei NMSs
- Analyzed and Prepared different kinds of VAS reports for FM, PM, and KPIs
- CRM complaints handling, VAS devices Tshoot and health check/Availability
- worked with the Vendor for fixing critical and incident issues.
IT Lecturer
Behzad Institute of IT
Kabul, Afghanistan
03.2012 - 05.2013
- Main responsible for training of IT subjects, handling student's queries/problems and etc
- Taught IT subjects like, CCNA, MCSE/MCITP, SQL, DBA Admin-I and Admin-II
- worked with management for better improvement of the process and management
International Employment Case Manager
YMCA international service
Houston, TX
04.2022 - Current
- Providing humanitarian assistance, helping new arrival/refugees placing them in job
- Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes
- Manage case assignments, track job progress,, monthly follow up and execute case closure
- Track and record case information, complete forms, and produce reports
- Assess and act accordingly in response to employment barriers and other related issues
Education
12th Grade - General High School
Sayedal Nasseri High School
Kabul, Afghanistan07.2007
BCA (Bachelor of Computer Application) - Computer Networking
Hamdard University
New Delhi - India06.2011
CCNA & MCSE - Computer Networking
Rooman Institute of IT
New Delhi - India 2011
MS Office -
Behzad Institute of IT
Kabul, Afghanistan 2008
SQL, Oracle DBA Admin- I - II -
New Horizon Learning Center - New Delhi, India
New Delhi - India 2011
Microsoft Technologies Specialist & Redhat Linux -
Aptech New Delhi Branch On Afghanistan
Kabul Afghanistan 2014
Skills
- Routing,switching, BGP, OSP, MPLS, Data network, Wireless
- SQL, Oracle Admin-I & I and MS office
- Telecommunication
- Cloud - Amazon cloud Basic
- Redhat Linux, CCNA, CCNP protocols, MCITP
- Self-motivated
- Strong documentation skills
- polyglot
- Decision-Making & Teambuilding
Certification
Prepared IP KPI ,FM and PM Reports
Verified OPManager , Whats Up Gold and PRTG NMS PM data
Main responsible for English language and DIT (training, planning for training material and classes for institute, handling students queries/problems and etc)
Training IT courses( SQL ,Oracle DBA Workshop-I, English Language MCITP, CCNA ).
DIT Lecturer in Behzad Institute of Higher Education From(Feb-2012 to May-2013
Main responsibilities as English and computer trainer/teacher were (english teachertraining, planning for training material and classes for institute, handling students queries/problems and etc)
Training advanced level IT courses( SQL ,Oracle DBA Workshop-I, English Language MCITP, CCNA ).
Special Short-Term Courses
Course Name
Institute Name
Session
Accomplishments
Capacity Building of Supervisor Level Staff
building better busineeses
Capacity building of Supervisor level staff
Get Capacity Building of Supervisor Level Staff training from I-Engineering Afghanistan Organization.
Timeline
International Employment Case Manager
YMCA international service
04.2022 - Current
Nan Ya Plastic Machine Operator
Neuma Doors
02.2022 - 03.2022
Operation & Maintenance NOC Officer & Coordinator
I Engineering Afghanistan
04.2019 - 08.2021
O&M NOC IP, VAS FO Engineer
Roshan TDCA
06.2018 - 03.2019
VAS CBS and IP NOC FO Engineer
MNTS
10.2017 - 02.2018
VAS, IP&CBS FO NOC Engineer
Ericsson Technologies
09.2015 - 10.2017
CBS, VAS and IP FO Engineer and Incident Team Lead
Ericsson Technologies
09.2015 - 10.2017
VAS Back Office Engineer
PUL Consulting Services
06.2013 - 08.2015
IT Lecturer
Behzad Institute of IT
03.2012 - 05.2013
12th Grade - General High School
Sayedal Nasseri High School
BCA (Bachelor of Computer Application) - Computer Networking
Hamdard University
CCNA & MCSE - Computer Networking
Rooman Institute of IT
MS Office -
Behzad Institute of IT
SQL, Oracle DBA Admin- I - II -
New Horizon Learning Center - New Delhi, India
Microsoft Technologies Specialist & Redhat Linux -
Aptech New Delhi Branch On Afghanistan
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