Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naiby Perez

York,PA

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualised patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. 8+ years’ experience working in a customer service environment. Handles between 20 to 30 inbound and outbound calls daily communicating and working with providers, therapists, family physicians, program coordinators, nurses and teachers.

Overview

9
9
years of professional experience

Work History

CNA Trainee

Willow Valley Retirement Communities
2023.08 - Current
  • Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Created positive patient experience by assisting
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

To Be Certified - September 2023

Paraeducator / Personal Care Assistant

IU13
2021.11 - Current
  • Paraeducator responsibilities include providing administrative support to teachers, monitoring a child's development, and preparing education materials for daily programs.
  • Providing emotional support
  • Martic Elementary (kindergarten - Second Grade)
  • Burle ( Middle school & high school ) ages 14-21
  • Carter & Macrae Elementary - ages 3-5
  • Currently employed as a substitute

Head teacher (Mikayla poole ) contact for reference

(412)522-3447

mikayla_poole@iu13.org

Media Manager

Pop-up Shop
2021.11 - Current
  • Manage company social media pages and increased social media presence, monitoring user engagement
  • Developed content for press releases, websites and social media
  • Supported upcoming projects and promoted new product launches
  • Collaborated with other departments to develop integrated branding and public relations strategies
  • Developed and promoted corporate brand, images and identity to media and public
  • Increased brand awareness through development and implementation of successful public relations campaigns
  • Researched latest market trends and analyzed data to develop public relations strategies and tactics

Lead Staff Support & Direct Support Specialist

Person Directed Supports
2019.08 - 2020.10
  • Handles between 20-30 inbound and outbound calls daily dealing with providers, therapists, family physicians, program coordinators, nurses, etc
  • Curates weekly schedules for all employees
  • Adheres to all customer service standards ensuring every client and provider is satisfied with service
  • Monitors all documentation for services provided by employees; reviewed daily and corrected as needed
  • Secures and monitors all clients and employees in attendance for billing purposes
  • Point person for staff communications before direct supervisor; on call for lead staff, would be first on coverage
  • Monitors individuals’ behavior toward themselves and others and maintains patients' records of problems and progress
  • Reports any instances of suspected abuse, neglect, or exploitation to appropriate authorities so that protective services specialists can investigate situations if necessary.
  • Helps individuals with daily living skills.

Certified Peer Support Specialist

Recovery Insight
2017.06 - 2018.01
  • Guide and support patients who were in some form recovery from addiction, mental health disorders or abuse.
  • Daily Living skills
  • Resource Research
  • Employment & Volunteer opportunities
  • Community Outreach
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
  • Supported individuals dealing with mental health and emotional issues

Mental Health Direct Support Specialist

Community Service Group
2015.02 - 2017.03
  • Helped individuals with IDD by providing them with safe living environments, helping them with daily tasks, and teaching them life skills
  • Kept patient safe from health hazards
  • Monitored individuals’ behavior toward themselves and others and maintained patients' records of problems and progress.
  • Helped individuals with tasks like cooking, cleaning, showering, toileting, shopping, and managing money.
  • Taught residents various tasks that they can ultimately learn to do for themselves on their own after recovery.
  • Daily Documentation on Residents
  • Transportation to and from outings
  • Medication Administration
  • News Letter / Bulletin board
  • Activity Planning

Education

High School Diploma -

JPMcCaskey High School
Lancaster, PA
06.2010

Skills

  • Experience with HIPAA
  • Excellent verbal and communication skills
  • Fully Bilingual in Spanish – reading, writing, speaking
  • Available to interview and start work in October.
  • Word Processing
  • Customer Service
  • Databases
  • Administrative Support Certificate
  • Office Management
  • Medical Records
  • Media Marketing / Management
  • Experience working with all age groups and people of different cultural backgrounds in the mental health field, residential living programs , schools , nursing homes, private housing and hospitals.
  • Med Tech experience with medication administration.
  • Hospice Aide
  • Experience with Dementia
  • CNA Certificate / to be certified in September 2023
  • CPR
  • Suicide prevention training
  • Peer Support Specialist certification
  • Event Coordinator
  • Talent Scout / Entertainment
  • Musician
  • Latino Empowerment Program Certificate
  • Direct Patient Care
  • Dementia and Alzheimer's knowledge

Timeline

CNA Trainee

Willow Valley Retirement Communities
2023.08 - Current

Paraeducator / Personal Care Assistant

IU13
2021.11 - Current

Media Manager

Pop-up Shop
2021.11 - Current

Lead Staff Support & Direct Support Specialist

Person Directed Supports
2019.08 - 2020.10

Certified Peer Support Specialist

Recovery Insight
2017.06 - 2018.01

Mental Health Direct Support Specialist

Community Service Group
2015.02 - 2017.03

High School Diploma -

JPMcCaskey High School
Naiby Perez