Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualised patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. 8+ years’ experience working in a customer service environment. Handles between 20 to 30 inbound and outbound calls daily communicating and working with providers, therapists, family physicians, program coordinators, nurses and teachers.
Overview
9
9
years of professional experience
Work History
CNA Trainee
Willow Valley Retirement Communities
2023.08 - Current
Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
Cared with empathy and compassion to build positive patient and family relationships.
Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
Created positive patient experience by assisting
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Documented patient information and care activities in electronic health record.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
To Be Certified - September 2023
Paraeducator / Personal Care Assistant
IU13
2021.11 - Current
Paraeducator responsibilities include providing administrative support to teachers, monitoring a child's development, and preparing education materials for daily programs.
Providing emotional support
Martic Elementary (kindergarten - Second Grade)
Burle ( Middle school & high school ) ages 14-21
Carter & Macrae Elementary - ages 3-5
Currently employed as a substitute
Head teacher (Mikayla poole ) contact for reference
(412)522-3447
mikayla_poole@iu13.org
Media Manager
Pop-up Shop
2021.11 - Current
Manage company social media pages and increased social media presence, monitoring user engagement
Developed content for press releases, websites and social media
Supported upcoming projects and promoted new product launches
Collaborated with other departments to develop integrated branding and public relations strategies
Developed and promoted corporate brand, images and identity to media and public
Increased brand awareness through development and implementation of successful public relations campaigns
Researched latest market trends and analyzed data to develop public relations strategies and tactics
Lead Staff Support & Direct Support Specialist
Person Directed Supports
2019.08 - 2020.10
Handles between 20-30 inbound and outbound calls daily dealing with providers, therapists, family physicians, program coordinators, nurses, etc
Curates weekly schedules for all employees
Adheres to all customer service standards ensuring every client and provider is satisfied with service
Monitors all documentation for services provided by employees; reviewed daily and corrected as needed
Secures and monitors all clients and employees in attendance for billing purposes
Point person for staff communications before direct supervisor; on call for lead staff, would be first on coverage
Monitors individuals’ behavior toward themselves and others and maintains patients' records of problems and progress
Reports any instances of suspected abuse, neglect, or exploitation to appropriate authorities so that protective services specialists can investigate situations if necessary.
Helps individuals with daily living skills.
Certified Peer Support Specialist
Recovery Insight
2017.06 - 2018.01
Guide and support patients who were in some form recovery from addiction, mental health disorders or abuse.
Daily Living skills
Resource Research
Employment & Volunteer opportunities
Community Outreach
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
Supported individuals dealing with mental health and emotional issues
Mental Health Direct Support Specialist
Community Service Group
2015.02 - 2017.03
Helped individuals with IDD by providing them with safe living environments, helping them with daily tasks, and teaching them life skills
Kept patient safe from health hazards
Monitored individuals’ behavior toward themselves and others and maintained patients' records of problems and progress.
Helped individuals with tasks like cooking, cleaning, showering, toileting, shopping, and managing money.
Taught residents various tasks that they can ultimately learn to do for themselves on their own after recovery.
Daily Documentation on Residents
Transportation to and from outings
Medication Administration
News Letter / Bulletin board
Activity Planning
Education
High School Diploma -
JPMcCaskey High School
Lancaster, PA
06.2010
Skills
Experience with HIPAA
Excellent verbal and communication skills
Fully Bilingual in Spanish – reading, writing, speaking
Available to interview and start work in October.
Word Processing
Customer Service
Databases
Administrative Support Certificate
Office Management
Medical Records
Media Marketing / Management
Experience working with all age groups and people of different cultural backgrounds in the mental health field, residential living programs , schools , nursing homes, private housing and hospitals.
Med Tech experience with medication administration.
Hospice Aide
Experience with Dementia
CNA Certificate / to be certified in September 2023
CPR
Suicide prevention training
Peer Support Specialist certification
Event Coordinator
Talent Scout / Entertainment
Musician
Latino Empowerment Program Certificate
Direct Patient Care
Dementia and Alzheimer's knowledge
Timeline
CNA Trainee
Willow Valley Retirement Communities
2023.08 - Current
Paraeducator / Personal Care Assistant
IU13
2021.11 - Current
Media Manager
Pop-up Shop
2021.11 - Current
Lead Staff Support & Direct Support Specialist
Person Directed Supports
2019.08 - 2020.10
Certified Peer Support Specialist
Recovery Insight
2017.06 - 2018.01
Mental Health Direct Support Specialist
Community Service Group
2015.02 - 2017.03
High School Diploma -
JPMcCaskey High School
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