Summary
Overview
Work History
Education
Skills
Activities
Timeline
Hi, I’m

Naica Rinchere

Forest Hills,NY
Naica Rinchere

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
years of professional experience

Work History

United Healthcare

Remote-Customer Service Coordinator
01.2021 - 01.2024

Job overview

  • Provided member service to plan members and dental providers Daily
  • Assisted with eligibility claims and benefits
  • Also issued id cards, provider listings and plan benefit brochures via mail or email
  • HIPPA verified members to grant access to the account
  • Handled incoming calls from customers
  • Responsibilities are to receive calls at the call center from customers and answer questions, receive complaints
  • Troubleshoot login issues or service issues with the customer to attempt to find a resolution.
  • Filed appeals for members with unresolved or denied claims.

Envoy Airlines

Compliance Coordinator Agent
04.2019 - 01.2021

Job overview

  • Assisted with environmental and safety compliance, vendor contract audits, training coordination, security, financial controls and operational audits/compliance
  • Remained current with changing environmental laws on local, state, and Federal levels
  • Prepared compliance audit data by compiling and analyzing internal and external information
  • Security Responsibilities included the Monthly Ground Security Coordinator (GSC) checklist, checkpoint audits, cargo security, and IAC liaison
  • Investigated Irregularities and fines received from the FAA, Postal, Customs, and INS Supported departments by collecting and coordinating internal compliance data with auditors and various departments
  • Ensured the company complies with federal, state, and local legal requirements by reviewing existing and new legislation; enforcing adherence to ; advising management on needed actions
  • Coordinated and maintained company policies adhering to local, state and federal environmental, health and safety regulations
  • Inspected the work areas and work procedures and made environmental, health and safety recommendations accordingly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
  • Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
  • Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
  • Actively participated in industry conferences, workshops, and networking events to stay abreast of best practices within the compliance field.
  • Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
  • Implemented company compliance programs by researching changes in legislation, maintaining company policy documentation and educating personnel on compliance policies.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Excellent communication skills, both verbal and written.

Envoy Airlines

Passenger Service Agent
04.2018 - 04.2019

Job overview

  • Announced flight status updates and information about gate changes over PA system.
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Direct passengers through customs, immigration and quarantine as required.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Collaborated with airline personnel to facilitate seamless coordination between departments.

Rego Park Nursing Home

Certified Nursing Assistant
01.2013 - 04.2018

Job overview

  • Provide nursing assistance to residents in a 120 -bed long term care facility
  • Assisted resident with activities of daily living including helping with meals, transferring using assistive devices, bathing dressing and grooming
  • Commended for chart accuracy, effective ream collaboration, patient relations and consistent delivery of empathetic care
  • Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre-and post operative care
  • Complied with HIPPA standards in all patient documentation and interactions.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.

DOLLAR STORE/C.A.M.

Customer Service Representative Manager
09.2008 - 12.2016

Job overview


  • Assisted sales floor staff with stocking shelves, keeping front lanes tidy and assisting customers when needed
  • Ensure the store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics
  • Remained courteous and calm, even during moments of customer dissatisfaction
  • Memorized entire line of company products and services including prices and special discounts.
  • Conducted regular evaluations of store operations, maintaining high standards for quality and safety across all offerings.
  • Established a positive work culture, promoting collaboration and teamwork in pursuit of exceptional customers experiences.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Elmcore Education Center

General Education Diploma
06.2012

Skills

  • Time Management
  • Attention to Details
  • Problem-solving
  • Leadership
  • Communication
  • Complaint Handling
  • Regulatory knowledge
  • Audit Coordination
  • Documentation Management
  • Auditing
  • Federal and state regulations
  • Project Coordination
  • Policy Development
  • Records Review

Activities

  • Painting
  • Volunteering
  • Traveling
  • Music
  • Reading

Timeline

Remote-Customer Service Coordinator

United Healthcare
01.2021 - 01.2024

Compliance Coordinator Agent

Envoy Airlines
04.2019 - 01.2021

Passenger Service Agent

Envoy Airlines
04.2018 - 04.2019

Certified Nursing Assistant

Rego Park Nursing Home
01.2013 - 04.2018

Customer Service Representative Manager

DOLLAR STORE/C.A.M.
09.2008 - 12.2016

Elmcore Education Center

General Education Diploma

Similar Profiles

CREATE PROFILE
Naica Rinchere