Naichele Kime
Kentwood
Summary
Seeking a responsible and challenging position to effectively apply education and work experience. Eager to contribute skills and knowledge to make a meaningful impact in a dynamic work environment. Looking for an opportunity to utilize expertise and continue professional growth while making a valuable contribution to the organization\'s success.
Overview
18
18
years of professional experience
Work History
Account Manager
Praxis Packaging Solutions
10.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Worked effectively in fast-paced environments.
Customer Care Representative
Oliver Healthcare Packaging
02.2023 - 05.2024
- Review and process all purchase orders
- Work closely with the Regional Manager
- Monitor and manage customer orders
- Part creation
- Specification updates
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Receiving Coordinator
Oliver Healthcare Packaging
02.2022 - 02.2023
- Review and process all inbound receipts
- Manage inventory at multiple sites
- Lead team members in a positive manner
- Communicate problems, changes, to team members as necessary
- Process all RMA’s
- Assist in training assigned team members in methods, procedures and techniques according to established policies, procedures and programs
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Increased operational efficiency through diligent oversight of daily tasks such as unloading trucks, checking deliveries against packing slips, categorizing merchandise accurately.
Shipping Manager
IFR
10.2020 - 02.2022
- Review and schedule all shipments
- Scheduling freight in TMS software
- Create sales orders and jobs for production
- Work with sales and customer service to meet customer needs
- Monitor and quote freight
- Communicate with internal and external customers
- Verify and keep records on incoming and outgoing shipments
- Create shippers, sales orders, and receipts in ERP
- Assist in training assigned team members in methods, procedures and techniques according to established policies, procedures and programs
- Lead team members in a positive manner
- Communicate problems, changes, to team members as necessary
- Direct and verify that the team members are following standard work, SOP’s, DOI’s, FDA and ISO regulations
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
Shipping and Receiving Specialist
Autocam Medical
01.2016 - 05.2020
- Review all open purchase orders and update progress
- Verify customer demand and schedule the packaging department
- Communicate with internal and external customers
- Verify and write purchase orders
- Verify and keep records on incoming and outgoing shipments
- Create, verify, and keep record of certificate of compliance for customers
- Issue material and completes work orders in ERP
- Assist in training assigned team members in methods, procedures and techniques according to established policies, procedures and programs
- Lead team members in a positive manner
- Communicate problems, changes, to team members as necessary
- Direct and verify that the team members are following standard work, SOP’s, DOI’s, FDA and ISO regulations
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
Team Leader Supply Chain
Vention Medical
11.2014 - 01.2016
- At the beginning of the shift and continuously, review jobs and priorities for status
- When jobs and needs change, evaluate equipment, parts, supplies and other priorities
- Assign team members to applicable tasks and work stations to meet the needs of the department
- Wrote and presented 10 day, 45 day, and 90 day reviews for temporary employees and full time employees
- Maintain time and attendance for the team
- Assist in training assigned team members in methods, procedures and techniques according to established policies, procedures and programs
- Perform job duties as a team leader, setting a good example and leading team members in a positive manner
- Communicate problems, changes, to team members as necessary
- Direct and verify that the team members are following standard work, SOP’s, DOI’s, FDA and ISO regulations
- Successfully graduated Lean Academy
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Temporary Team Leader
Vention Medical
09.2014 - 11.2014
- Overseen all of third shift
- QAD support for third shift
- Wrote and presented 10 day, 45 day, and 90 day reviews for temporary employees and full time employees
- Trained on Ultra Time
- Assist in training assigned team members in methods, procedures and techniques according to established policies, procedures and programs
- Perform job duties as a team leader, setting a good example and leading team members in a positive manner
- Communicate problems, changes, to team members as necessary
- Received a We Will Anthem award
Utility Clerk
Vention Medical
01.2012 - 09.2014
- Prioritize the production schedule for the clean room
- Follow all Good Manufacturing Practices and SOP’s as defined by Vention Medical’s policies, practices and procedures to insure that FDA regulations, GMP, ISO13485, MDD and Vention quality standards are met
- Promote a safe and healthy work environment
- Ensure that all production personnel are following appropriate gowning procedures, specifications, and working in a safe manner
- Stage jobs and open jobs in the QAD system
- Ensure that work orders are opened and closed correctly, making sure that all of the documentation is correct in the folder
- Participated in rapid improvement events to create standard work on the line and for the stagers
- Received a We Will Anthem award
Packaging
ATEK Medical
10.2007 - 12.2011
- Trained on staging, closing folders, Pure Pouch, partials, Bio, bar sealing, 3000 machine, 3000RC machine, printing labels, LK’s, and Costa Rica
- Trained new operators
- Trained Material Handler
- Help with new product launch
Education
Bachelors - Business Management, Business Administration
Cornerstone University
Grand Rapids, MI04.2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer satisfaction
- Goal oriented
- Order management
- Team leadership
- Decision-making
Timeline
Account Manager
Praxis Packaging Solutions
10.2024 - Current
Customer Care Representative
Oliver Healthcare Packaging
02.2023 - 05.2024
Receiving Coordinator
Oliver Healthcare Packaging
02.2022 - 02.2023
Shipping Manager
IFR
10.2020 - 02.2022
Shipping and Receiving Specialist
Autocam Medical
01.2016 - 05.2020
Team Leader Supply Chain
Vention Medical
11.2014 - 01.2016
Temporary Team Leader
Vention Medical
09.2014 - 11.2014
Utility Clerk
Vention Medical
01.2012 - 09.2014
Packaging
ATEK Medical
10.2007 - 12.2011
Bachelors - Business Management, Business Administration
Cornerstone University
Similar Profiles
Kathy CombsKathy Combs
Master Scheduler at Praxis Packaging SolutionsMaster Scheduler at Praxis Packaging Solutions
Kiara LewisKiara Lewis
Line Equipment Supervisor at Praxis PackagingLine Equipment Supervisor at Praxis Packaging
IAN NGUYENIAN NGUYEN
ACCOUNT MANAGER at PRAXIS PACKAGINGACCOUNT MANAGER at PRAXIS PACKAGING
Noah VassalloNoah Vassallo
SPS01 Assembly/Line Coordinator at SteelcaseSPS01 Assembly/Line Coordinator at Steelcase
Lubole LoongoLubole Loongo
Service Representative at Red LobsterService Representative at Red Lobster