Naida Amer
New York
Summary
Versatile and results-oriented professional with a track record of enhancing operational efficiency at Edison Home Health Care. Excelled in problem-solving and multitasking, significantly improving team productivity and customer satisfaction. Skilled in HIPAA compliance and Arabic interpretation, demonstrating exceptional organizational abilities and cultural sensitivity.
Overview
12
12
years of professional experience
Work History
Caregiver
Marks Home Care
10.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Supervisor
Edison Home Health Care
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Quality insurance calls, to make sure our patients are taken good care of.
- Staffing cases.
- Working with HHAxchange, Salesforce, Gimbal.
- Contacting insurance company and reporting to them.
Interpreter
Linguist
01.2016 - Current
- When needed Arabic translator
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Manager
The Bean Coffee
03.2013 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor - Communications
Brooklyn College
Brooklyn, NYAssociate Of Arts - Communications
Borough of Manhattan Community College
New York, NY08.2017
High School Diploma -
Franklin D. Roosevelt
Brooklyn, NY06.2012
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Documentation
- HIPAA compliance
- Records management
- Language fluency
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Caregiver
Marks Home Care
10.2021 - Current
Supervisor
Edison Home Health Care
10.2021 - Current
Interpreter
Linguist
01.2016 - Current
Manager
The Bean Coffee
03.2013 - 07.2020
Bachelor - Communications
Brooklyn College
Associate Of Arts - Communications
Borough of Manhattan Community College
High School Diploma -
Franklin D. Roosevelt
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