Naida Disla
Winter Haven,FL
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction.
Site coordinator with exceptional expertise in time management to assist co-workers in achieving needed assistance in a time driven environment.
Career success in travel and hospitality for private, global and corporate customers.
Personable travel specialist used to fast-paced, deadline-driven environments.
Expert in Domestic and International travel.
Bilingual travel agent adept at building lasting client relationships.
Sales-oriented personality committed to working with successful team.
Hardworking and passionate job seeker with strong organizational skills eager to secure a bilingual management level position.
Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Specialized Corporate Travel Counselor
American Express GBT
05.2017 - Current
- Site Coordinator assisting internal employees with issues encounter with company tools
- Assist client with any emergency changes and new travel request to ensure satisfaction
- Assist new hires on navigating company systems and best practices, contributing to overall success of department.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Ensured compliance with company policies and procedures through diligent monitoring of all bookings and transactions.
After Hours Operations Manager
Griffin Americas
04.2009 - 05.2017
- Completed timesheets and scheduling to meet human resource payroll deadlines.
- Work on interpersonal and motivational skills with staff for successful business relationship.
- Coordinate all scheduling for After-Hours with staff to ensure proper coverage for department satisfaction.
- Coordinate weekly team meeting for updates
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversee recruiting, training, and skills development of team members to improve job performance.
- Assist with monitoring attendance, including E-time approval, and PTO requests
- Measure and monitor KPI reporting.
- Conduct 90 day and annual reviews for team members.
- Developed systems and procedures to improve operational quality and team efficiency.
After Hours Travel Specialist
Griffin Americas
03.2005 - 04.2009
- Coordinate travel for clients domestically and internationally
- Build good communication with internal and external clients
- Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
- Verify all contract-negotiated fares are updated to prevent debit memo
- Offer clients lowest possible fare and multiple options to guarantee future business
- Advise clients of any changes on their travel requests with airlines, car companies, and hotels
- Assist client with any emergency changes and new travel request to ensure satisfaction
- Maintain high standards with use of company contracts (marine, offshore, corporate).
Travel Specialist
Griffin Marine
12.2002 - 03.2005
- Coordinate travel (air, and hotel) request for crew personal travel for Carnival Corporation and Royal/Celebrity Cruises
- Verify all travel requests are on seaman contract fare and to airline requirement
- Verify all contract-negotiated fares are updated to prevent debit memo
- Maintain good customer service via personal contact, telephone, and emails
- Advise clients of any changes on their travel requests with airlines
- Correct all errors via Trams accounting back office
- Advise clients of refund due to them from cancellation and process refund payment.
Quality Control Agent
Corporate Travel Consultants 2
01.2001 - 12.2002
- Price and compare fares to contracted rates clients requested
- Maintain good customer service by handling all call from company accounts and clients complain
- Reject back to agent all requests that are not booked to contract standards or company requirements
- Always offer options client may choose to be electronic ticket or paper ticket
- Ensure all agents working to company standards and handling their workload balanced for their shift
- Make report of daily activities for higher management.
- Developed and implemented quality assurance improvements.
Education
Master’s in Science in Administration of Justice & Security - Criminal Science
University of Phoenix
Phoenix, AZ01.2013
Bachelor of Science - Criminal Science
University of Phoenix
Phoenix, AZ07.2011
Associates in Arts in Criminal Justice and Management - Criminal Science
University of Phoenix
Phoenix, AZ06.2009
High School Diploma -
Miami Jackson Sr. High
Miami, FL06.1991
Skills
- Team Player
- Detail Oriented
- Able to work in high volume atmosphere
- Dependable/Reliable
- Mentoring and training
Timeline
Specialized Corporate Travel Counselor
American Express GBT
05.2017 - Current
After Hours Operations Manager
Griffin Americas
04.2009 - 05.2017
After Hours Travel Specialist
Griffin Americas
03.2005 - 04.2009
Travel Specialist
Griffin Marine
12.2002 - 03.2005
Quality Control Agent
Corporate Travel Consultants 2
01.2001 - 12.2002
Master’s in Science in Administration of Justice & Security - Criminal Science
University of Phoenix
Bachelor of Science - Criminal Science
University of Phoenix
Associates in Arts in Criminal Justice and Management - Criminal Science
University of Phoenix
High School Diploma -
Miami Jackson Sr. High
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