Naida Gonzalez
Chicago,IL
Summary
Patient and hard working bilingual professional with 8+ years experience and knowledge working in an office setting. Aiming to leverage my skills to successfully fill the role at your company.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Northwestern Specialist For Women
03.2012 - 09.2019
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Answered incoming calls, scheduled appointments, and filed medical records electronically.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Triage calls
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Front Desk Receptionist
FGM Pediatrics
02.2011 - 03.2012
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected copay and balance due
Education
Certificate - Medical Assisting
Westwood College - O'Hare Airport
Chicago, IL06.2011
Skills
- Customer Service
- Problem Solving
- Computer Skills
- Medical Terminology
- 40 WPM Typing Speed
Timeline
Patient Care Coordinator
Northwestern Specialist For Women
03.2012 - 09.2019
Front Desk Receptionist
FGM Pediatrics
02.2011 - 03.2012
Certificate - Medical Assisting
Westwood College - O'Hare Airport
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