Naidaisy Martinez
North Miami Beach,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I am also a skilled Home Health Aide committed to providing higher quality in-home care to persons with disabilities and health limitations. I always ensure patients safety and comfort. I also provide patients assistance with their daily living activities like oral hygiene, skin care, feeding, transferring, bathing, grooming and light housekeeping among others to ensure they have a high-quality health and that their homes are a safe non-hazardous environment..
Overview
10
10
years of professional experience
Work History
Assistant Manager
Exposito Group Corp
Opa-locka, FL
08.2022 - Current
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained records of all issued permits including expiration dates and renewal requirements.
- Visited local offices to obtain necessary signatures on permit applications or other documents.
- Provided guidance to clients regarding the process of obtaining various types of permits.
- Coordinated between contractors, developers, architects, engineers, and inspectors throughout the permitting process.
- Prepared paperwork for submission of applications for various types of permits.
- Scheduled inspections with local authorities for compliance with applicable laws and regulations.
- Examined building plans and blueprints to determine permit requirements.
- Attended meetings with municipal officials to discuss proposed projects requiring special permitting.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
- Reviewed all signed documentation before submitting it to relevant authorities.
- Maintained records of all notarial acts performed.
HHA
Caring Professional Services
Hialeah, FL
09.2019 - 04.2024
- Support patients by providing housekeeping and laundry services, shopping for food and other household requirements
- Preparing and serving meals and snacks
- Assist patients by providing personal services, such as, bathing, dressing, and grooming
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
Property Manager
CNC Management Inc
Miami, FL
04.2022 - 09.2022
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
Caregiver
Elite Support Care
Miami, FL
06.2019 - 12.2021
- Provide patients and families with emotional support2
- Care for patients by changing bed linens, washing, and folding laundry and housekeeping
- Assistance with bathing and grooming
- Accompany clients to doctors office and other trips outside their homes, providing transportation, assistance, and companionship
- Provide support for clients with communication assistance
- Direct patients in simply prescribed exercise or in the use of braces or artificial limbs
- Perform a variety of duties as requested by clients
- Communicate nonverbally with patients with the Autism Spectrum, Cerebral Palsy and Down Syndrome providing them with comfort, encouragement, to positive reinforcement behavior
Driver
Agustin Martinez MD
Hialeah, FL
01.2018 - 07.2019
- Provide transportation to and from medical appointments
Server
IHOP
Hialeah, FL
01.2015 - 01.2018
- Taking order from customers
- Delivering food and drinks to able
- Explain menu to clients
- Provide excellent customer services
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
Education
Online Notary Education Course (RON) - Notary Public
Florida Notary Service
11-2022
Online Course - Medical Assistant
Solidaridad Sin Fronteras
Hialeah, FL02.2021
Hours Training Course - Home Health Aide
La Esperanza Educational Services Inc
Hialeah, FL06.2019
40-Hours Training Course - Registered Behavior Therapist
Vida Training Center
Hialeah, FL03.2018
High School Diploma -
Miami Springs Senior High School
Miami, FL06.2015
Skills
- Attentive Customer Service Representative with 8 years achieving
- Basic Computer skills
- FLUENT IN English and Spanish
- Cash handling and management
- Fast Learner and Adaptable
- Willing to take responsibilities and challenges
- Construction knowledge
- Building Codes
- Document Preparation and Verification
- Organized, motivated and hardworking
- Document Translation
- Legal Document Preparation
Languages
- Bilingual Customer Satisfaction (Able to
- Speak,, read and write English and
- Spanish)
Timeline
Assistant Manager
Exposito Group Corp
08.2022 - Current
Property Manager
CNC Management Inc
04.2022 - 09.2022
HHA
Caring Professional Services
09.2019 - 04.2024
Caregiver
Elite Support Care
06.2019 - 12.2021
Driver
Agustin Martinez MD
01.2018 - 07.2019
Server
IHOP
01.2015 - 01.2018
Online Notary Education Course (RON) - Notary Public
Florida Notary Service
Online Course - Medical Assistant
Solidaridad Sin Fronteras
Hours Training Course - Home Health Aide
La Esperanza Educational Services Inc
40-Hours Training Course - Registered Behavior Therapist
Vida Training Center
High School Diploma -
Miami Springs Senior High School
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