Naidelin Torres
Ontario,CA
Summary
Dedicated college student and student-athlete with strong teamwork, discipline, and time management skills. Experienced in customer service and committed to providing positive service while maintaining a strong work ethic.
Overview
2
2
years of professional experience
Work History
Brand Representative
Hollister.Co
Ontario, CA
10.2023 - Current
- Fostered strong customer relationships through effective communication and brand representation.
- Assisted in training new team members on product knowledge and brand standards.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty to the brand.
- Completed floorsets, filled floor, and rang up customers.
Host
Lazy Dog Restaurant & Bar
Rancho Cucamonga, CA
11.2024 - Current
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with servers to synchronize service flow and enhance guest experience.
- Assisted in training new hosts, fostering team cohesion and performance standards.
- Handled guest inquiries and concerns promptly to ensure satisfaction.
- Monitored dining area for cleanliness, maintaining a welcoming atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Smoothie Barista
Robeks Fresh Juices & Smoothies
Ontario, CA
02.2025 - Current
- Prepared a variety of smoothies and juices to customer specifications.
- Maintained cleanliness and organization of workstations for operational efficiency.
- Educated customers on menu offerings, promoting health benefits and flavor combinations.
- Managed inventory levels, ensuring freshness and availability of ingredients.
- Trained new staff on preparation techniques and customer service standards.
- Implemented process improvements to enhance speed and accuracy of orders.
- Monitored equipment functionality, performing routine maintenance as needed.
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
Education
High School Diploma -
Ontario High School
Ontario, CA05.2024
Associate of Arts -
Norco College
Norco, CA08.2026
Skills
- Efficient multitasking
- Reliability and punctuality
- Cleanliness and sanitation
- Customer engagement
- Cash handling proficiency
- Positive attitude
- Customer complaint resolution
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Smoothie Barista
Robeks Fresh Juices & Smoothies
02.2025 - Current
Host
Lazy Dog Restaurant & Bar
11.2024 - Current
Brand Representative
Hollister.Co
10.2023 - Current
High School Diploma -
Ontario High School
Associate of Arts -
Norco College