Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naidene Manansala

397 Locust Drive, Vallejo ,CA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Logistics Specialist

Safe Health Systems, Inc.
05.2021 - 11.2023
  • Collaborating with internal sales team to improve customer order handling
  • Keeping track of cargo transportation procedures
  • Maintaining financial constraints of logistical operations without sacrificing effectiveness
  • Coordinating use of storage facilities such as warehouses to maximize available space
  • Interacting with suppliers and clients to ensure accuracy of shipping records
  • Ensuring that external business relationships with clients are established and maintained
  • Preparing export and shipping documentation
  • Performing administrative tasks such as data entry, answering phones, and filing important documents
  • Assessing logistics department's performance with clients in relation to established goals, contracts, or terms and conditions
  • Following rules and regulations that govern logistics
  • Approving pickup and delivery
  • Staying up to date on new research and developments concerning company's product(s)
  • Identifying and resolving logistics and transportation system issues

Customer Solutions Advisor

Avionte, LLC
09.2019 - 06.2020
  • Deliver outstanding customer service to maintain strong client relationships using professional and clear communication
  • Handle daily call volume, averaging between 20 and 40 calls per day while working concurrently via case management queue
  • Exercise logical judgment to properly assess client requests, thoroughly analyze cases to determine scope of an inquiry or reported issue, and gather vital information from clients to continue troubleshooting efforts
  • Troubleshoot and vet issues quickly (goal of 15 minutes), either escalating or resolving issue as appropriate
  • Navigate common computer hardware, productivity applications, and basic networking knowledge such as utilizing VPN and configuring RDP connection.

Customer Support Representative

Bellbridge, Inc
04.2016 - 09.2019
  • Opens customer accounts by recording and verifying account information
  • Place or cancel orders from direct customers, distributors and agents
  • Maintains customer records by updating account information
  • Serve as escalation point for customers with challenging issues
  • Resolve product issues (customer complaints) by clarifying customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Customer Service Agent

Asknet, Inc
02.2010 - 08.2015
  • Handle incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries
  • Verify customer entitlement by researching entitlement data in corporate entitlement databases
  • Proactively provide status updates to customers regarding pending orders and shipments
  • Maintain web support entitlement by validating, authorizing and revoking end-users
  • Participate in other group projects and assignments as required.

Education

Associates Degree in Business Administration -

Heald College
San Francisco, CA
01.2009

Skills

  • Bilingual in English/Tagalog
  • Able to read/write proficiently in Tagalog
  • Proven ability to build and solidify customer relationships and develop client relationships
  • Handled daily call volume averaging 100-150 calls per day
  • Experienced in Microsoft Word/Excel
  • Experienced in CRM/Salesforce/Zendesk/Five9/Box/Trello/Zopim
  • Experienced in Stripe/Braintree/Adyen/AE
  • Data Entry/10 Key (8500 keystrokes per hour)
  • Strong computer/keyboard skills and an ability to organize and execute several tasks at once
  • Self-motivated professional with a dedicated interest offering unparalleled customer service
  • Understanding of Customer Psychology
  • VPN

Certification

Trinity College, Fairfield, CA, 2007

Timeline

Logistics Specialist

Safe Health Systems, Inc.
05.2021 - 11.2023

Customer Solutions Advisor

Avionte, LLC
09.2019 - 06.2020

Customer Support Representative

Bellbridge, Inc
04.2016 - 09.2019

Customer Service Agent

Asknet, Inc
02.2010 - 08.2015

Associates Degree in Business Administration -

Heald College

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Naidene Manansala