Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Naidy Aguilar-Carranza

Naidy Aguilar-Carranza

Clayton,NC

Summary

Dedicated management professional and patient focused professional with excellent customer service skills and ability to multi task in stressful situations. Adaptable professional with 10+ years of work experience and proven knowledge of leadership, problem solving, and workflow prioritization. Reliable and results-focused, consistently driving positive outcomes in dynamic environment.

Overview

10
10
years of professional experience

Work History

Project Manager

Agape Construction & Services, LLC
11.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed accurate cost estimates for projects, ensuring successful completion within budget.
  • Processed and verified invoices for accuracy.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.

Assistant Property Manager

Drucker & Falk, LLC
02.2023 - 10.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Managed the community when Property Manager is in absence.
  • Developed strong relationships with prospects, tenants, vendors, targeting satisfactory customer service.
  • Processed monthly accounts payable and accounts receivables, maintaining accurate records of all transactions.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.

Regional Care Coordinator

TrialCard
08.2021 - 02.2023
  • Company Overview: Aston Carter
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with FRAS (Field Reimbursement Access Specialist), facilitating healthcare referrals and collaboration on behalf of patients.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Improved weekly communication among healthcare providers and FRAS, streamlining the coordination of services for patients.
  • Identified eligibility criteria for patients in alternate funding programs.
  • Determined eligibility for patients in multi-million-dollar copay assistance programs.
  • Conducted/ continued further investigation on benefit investigations, prior authorizations, and specialty pharmacy research involving ICD-9, ICD-10 CPT and HCPCS coding.
  • Monitored claims and submitted claims for processing/reprocessing, when needed.

Administrative Assistant/ Clinical Staff

Dr. Kurt Vernon MD, FACG
10.2017 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Processed all physician EOBs promptly.
  • Scheduled, coordinated and confirmed appointments with patients.

Front Desk Receptionist

CommWell Health
04.2016 - 07.2017
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

Pharmacy Technician

CommWell Health
11.2015 - 04.2016
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

Education

South Johnston High School
Four Oaks

Skills

  • Case/project management
  • Project planning and development
  • Project scheduling
  • Prior Authorization management
  • Leadership & Training with successful results of rapid learning
  • Benefit & Eligibility Investigation
  • Strong communication skills
  • Property management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Project Manager

Agape Construction & Services, LLC
11.2024 - Current

Assistant Property Manager

Drucker & Falk, LLC
02.2023 - 10.2024

Regional Care Coordinator

TrialCard
08.2021 - 02.2023

Administrative Assistant/ Clinical Staff

Dr. Kurt Vernon MD, FACG
10.2017 - 08.2021

Front Desk Receptionist

CommWell Health
04.2016 - 07.2017

Pharmacy Technician

CommWell Health
11.2015 - 04.2016

South Johnston High School

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