Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naiema Robateau

Lisle,IL

Summary

Authorized to work in the US for any employer Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Talented Makeup Artist with in-depth knowledge of makeup artistry and cosmetic industries. Possessing strong visual sense and creative imagination. Goal-oriented professional successful building lasting relationships with clients.

Overview

5
5
years of professional experience

Work History

Security Officer

Securitas
09.2019 - 01.2021
  • View cameras
  • Stand post
  • Performed Mobile Patrol
  • Provide needed help to tenants & Visitors
  • Greeted over 50 people per day
  • Conducted regular patrols of key areas to spot and control security concerns
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Reported suspicious activities and persons to law enforcement
  • Checked and verified photo identification prior to granting facility access
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
  • Screened individuals and prevented passage of prohibited articles into restricted areas
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Issued access cards to authorized personnel to monitor access points
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Investigated suspicious activities and persons to maintain security of premises
  • Wrote detailed reports of all security breaches and investigations
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Responded quickly to emergency situations to assess and deflect issues
  • Examined doors, windows and gates to verify security
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets
  • Monitored CCTV cameras and alarm systems for security breaches
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices

Customer Service Representative

TD Bank Remote
01.2019 - 09.2019
  • Take calls
  • Accept Loan Payments
  • Collections
  • Credit Card Applications
  • Open Accounts
  • Close Accounts
  • Took over 100 phone called per day
  • Established customer relationships
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services, and company information
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Processed customer service orders promptly to increase customer satisfaction
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Provided primary customer support to internal and external customers
  • Tracked customer service cases and updated service software with customer information
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Created and maintained detailed database to develop promotional sales
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Implemented and developed customer service training processes
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Increased efficiency and team productivity by promoting operational best practices
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Cross-trained and backed up other customer service managers
  • Cross-trained and provided backup support for organizational leadership
  • Trained staff on operating procedures and company services
  • Investigated and resolved accounting, service and delivery concerns
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Developed and updated databases to handle customer data
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Promptly responded to inquiries and requests from prospective customers
  • Trained new personnel regarding company operations, policies and services
  • Sought ways to improve processes and services provided
  • Promoted available products and services to customers during service, account management, and order calls
  • Managed timely and effective replacement of damaged or missing products
  • Educated customers about billing, payment processing and support policies and procedures
  • Responded proactively and positively to rapid change
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Met customer call guidelines for service levels, handle time and productivity
  • Delivered prompt service to prioritize customer needs
  • Maintained up-to-date knowledge of product and service changes
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff

Sales Associate

Lansing Sports Shop
03.2018 - 08.2019
  • Placed Orders for customers sports team apparel
  • Ring up sales
  • Re-stock inventory
  • Write monthly inventory checks
  • Take Calls
  • Process Returns
  • Completed 45 sales per day
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy
  • Answered customer questions about sizing, accessories, and merchandise care
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Solved customer challenges by offering relevant products and services
  • Engaged with customers to build rapport and loyalty
  • Generated advertising brochure for vendor use
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Built diverse and consistent sales portfolio
  • Consulted with businesses to supply accurate product and service information
  • Quoted prices, credit terms and other bid specifications
  • Kept detailed records of daily activities through online customer database
  • Recorded accurate and efficient records in customer database
  • Developed, maintained and utilized diverse client base
  • Met existing customers to review current services and expand sales opportunities
  • Monitored service after sale and implemented quick and effective problem resolutions
  • Negotiated prices, terms of sales and service agreements
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals
  • Attended monthly sales meetings and quarterly sales trainings
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Contributed to event marketing, sales and brand promotion
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Developed and maintained strong working relationships with professionals within assigned territory
  • Achieved or exceeded company-defined sales quotas
  • Stayed current on company offerings and industry trends
  • Maintained current knowledge of evolving changes in marketplace
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Presented professional image consistent with company's brand values
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Set and achieved company defined sales goals
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Trained new employees on customer service, money handling and organizing strategies
  • Built relationships with customers and community to promote long term business growth
  • Contributed to team objectives in fast-paced environment
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Informed customers of promotions to increase sales productivity and volume
  • Engaged with customers to effectively build rapport and lasting relationships
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers

Loan Processor

Express Cash Mart
04.2018 - 07.2019
  • Process Loans
  • Collect Loan Payments
  • Check credit history
  • Verify work history
  • Send confirmation emails
  • Process applications
  • Communicate via Phone,Email, & Text message
  • Work with Microsoft & Apple products
  • Completed 100 loans per day
  • Established relationships with customers
  • Prepared documents for underwriting by verifying client income, credit reports, and other information
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process
  • Set up and completed loan submission packages
  • Utilized loan origination software to process and track loan applications
  • Handled any conditions sent from underwriting departments
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings
  • Provided quick turnaround times to maintain fast-past schedule
  • Collaborated with loan officers to develop strategies for managing loan application processing
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information

Customer Service Associate/ Beauty Advisor

Kohl, Beauty Department
06.2016 - 03.2018
  • Help with make up matching
  • Apply Makeup
  • Product recommendation
  • Explain & Demonstrate proper use of makeup and skin care products
  • Help customers find desired products
  • Provide product samples
  • Increased sales by 15%
  • Established client relationships
  • Completed 10-20 faces per day
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Responded to customer calls and emails to answer questions about products and services
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Maintained and managed customer files and databases
  • Described product highlights and benefits to help guide purchasing decisions

Education

Certification - Makeup Artistry

QC Makeup Academy
Rockville
07.2022

High School Diploma -

Dwight D. Eisenhower High School
Blue Island, IL
05.2016

Skills

  • Safety and Security
  • Call Center Operations
  • Customer Support
  • Inbound Phone Call Management
  • Customer Account Updates
  • Call Control Skills
  • Sales and Upselling
  • Outgoing Phone Calls
  • Eyebrow Shaping
  • Makeup Application
  • Customer Consulting
  • Client Relationship-Building

Languages

English
Full Professional

Timeline

Security Officer

Securitas
09.2019 - 01.2021

Customer Service Representative

TD Bank Remote
01.2019 - 09.2019

Loan Processor

Express Cash Mart
04.2018 - 07.2019

Sales Associate

Lansing Sports Shop
03.2018 - 08.2019

Customer Service Associate/ Beauty Advisor

Kohl, Beauty Department
06.2016 - 03.2018

Certification - Makeup Artistry

QC Makeup Academy

High School Diploma -

Dwight D. Eisenhower High School

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Naiema Robateau