Naihernandez
Pompano Beach
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Henderson Behavioral Health
03.2021 - Current
- Supported team members through collaborative problem-solving to better guide and support the youth's needs.
- Complete intake referral forms to initiate services and assign youth to the corresponding programs.
- Set up FEP referrals and have CPI clients scheduled with the appropriate agency.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze and assist complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
CUSTOMER SERVICE CASHIER
Publix
10.2019 - Current
- Maintained customer satisfaction with quick and professional handling of product returns
- Trained new employees by providing knowledge of specific store tasks, policies and goals
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products
- Performed cash, card and check transactions to complete customer purchases.
VOLUNTEER
Memory Care Center
01.2019 - 04.2019
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries
- Greeted visitors, answered questions and assisted with individual needs or requests
- Coordinated food, clothing and household items for individuals.
Education
High School Diploma -
J.P Taravella High School
Coral Springs, FL05.2021
Skills
- Cash Handling
- Cash Register Operation
- Point of Sale Systems
- Product Knowledge
- Customer Complaint Resolution
- Good Telephone Etiquette
- Teamwork and Collaboration
- Problem-solving abilities
- Program coordination
- Works efficiently under pressure
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Henderson Behavioral Health
03.2021 - Current
CUSTOMER SERVICE CASHIER
Publix
10.2019 - Current
VOLUNTEER
Memory Care Center
01.2019 - 04.2019
High School Diploma -
J.P Taravella High School
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