NAIHOMY RIVERA

• Decreased product damage during shipment by collaborating with the shipping department to implement more effective packaging methods.
• Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
• Provided exceptional customer service by promptly addressing concerns and providing clear explanations regarding return policies.
• Supported continuous improvement initiatives within the organization by identifying areas of inefficiency within the returns process and proposing solutions to address them.

• Prepared production reports, summarizing daily activities and progress for review.
• Facilitated communication between departments to align production goals and objectives.
• Managed equipment inventory by tracking usage and ensuring proper maintenance.
• Supported crew members with equipment setup by keeping necessary tools readily available.

1. Receiving and Unloading Shipments

• Unload incoming shipments from delivery trucks.

• Inspect items for damages and verify product quantities against purchase orders.

• Record and report discrepancies or damaged goods.

2. Product Storage and Organization

• Place products in appropriate storage locations, ensuring proper labeling and organization.

• Use warehouse management systems (WMS) to track inventory levels.

• Maintain an organized warehouse to optimize space and accessibility.

3. Picking and Packing Orders

• Retrieve items from shelves based on customer orders.

• Verify order accuracy by checking product numbers, quantities, and condition.

• Pack orders securely for shipping, using appropriate materials to avoid damage.

4. Inventory Control

• Perform regular stock counts and assist with periodic inventory audits.

• Report any discrepancies or inventory shortages.

• Update inventory records as needed in the warehouse management system.

5. Shipping and Dispatching Orders

• Prepare orders for shipment, ensuring they meet all shipping requirements.

• Affix shipping labels and documentation to outgoing packages.

• Coordinate with carriers to schedule pickups and ensure timely delivery.

6. Quality Control

• Inspect items for quality before shipping, ensuring products meet company standards.

• Report any defective or non-conforming products to supervisors.

• Perform rework on damaged or faulty goods if necessary.

7. Warehouse Equipment Operation

• Safely operate forklifts, pallet jacks, and other warehouse machinery.

• Conduct routine maintenance checks on equipment and report any issues.

• Follow all safety protocols when using machinery.

8. Cleaning and Maintenance

• Keep the warehouse clean, safe, and free from hazards.

• Regularly sweep floors and organize tools and equipment.

• Ensure all aisles and emergency exits are clear.

9. Safety and Compliance

• Follow OSHA regulations and company policies regarding safety.

• Wear appropriate personal protective equipment (PPE) at all times.

• Participate in safety training and drills as required.

10. Team Collaboration and Communication

• Work with other warehouse associates and departments to meet productivity goals.

• Communicate effectively with supervisors regarding inventory status, safety concerns, and workflow progress.

• Assist in training new staff as needed.