Summary
Overview
Work History
Education
Skills
Timeline
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Naiicia Charlton

Las Vegas

Summary

With over 3 years of experience in highly competitive markets, a driven associate consistently exceeding sales targets and driving revenue growth. Proven track record includes building and nurturing strong client relationships, developing effective sales strategies. Possesses strong communication and negotiation skills, allowing for effective identification of customer needs and delivery of tailored solutions.

Overview

3
3
years of professional experience

Work History

Sales Lead Keyholder

Cotton On Group
11.2024 - Current
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Opened and closed store 3-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Quay Australia
01.2024 - 11.2024
  • Offered tailored suggestions to meet customer needs effectively.
  • Built strong relationships with clients to drive repeat business and ensure high levels of customer satisfaction
  • Delivered outstanding customer service through customized support.
  • Engaged proactively with customers to grasp their needs and preferences, boosting customer satisfaction.
  • Coordinated efforts with team to drive performance beyond sales expectations.

Brand rep lead

Abercrombie & Fitch
09.2022 - 08.2023
  • Provides great customer service by anticipating and responding to customer's needs
  • Possesses an individualized style that relates to customers
  • Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization and sales floor replenishment
  • Executes necessary operational functions in the event that a manager is not present
  • Developed and implemented training programs for brand reps to ensure they were well-versed in product knowledge and brand messaging

Sales Associate

Journeys
10.2021 - 06.2022
  • Provided exceptional customer service by actively listening to customers' needs and offering appropriate solutions
  • Assisted in merchandise presentation and inventory management to ensure a visually appealing shopping environment
  • Utilized product knowledge to effectively communicate features and benefits, resulting in increased sales
  • Collaborated with team members to meet and exceed sales goals through effective communication and support

Education

Business management -

College of Southern Nevada
North Las Vegas, NEVADA
05.2026

General studies -

Mojave high school
North Las Vegas, NEVADA
05.2024

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Leadership
  • POS
  • Driving sales
  • Lifting conversion
  • Coaching
  • Problem solving

Timeline

Sales Lead Keyholder

Cotton On Group
11.2024 - Current

Sales Associate

Quay Australia
01.2024 - 11.2024

Brand rep lead

Abercrombie & Fitch
09.2022 - 08.2023

Sales Associate

Journeys
10.2021 - 06.2022

Business management -

College of Southern Nevada

General studies -

Mojave high school

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Naiicia Charlton