Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessDevelopmentManager

Naija Greene

Atlanta,GA

Summary

I'm a personable and dedicated individual with extensive experience in the Customer Service industry. Solid team player with an upbeat, positive attitude and skills in establishing relationships with clients. My overall goal is motivation is to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Proficient in managing conversational flow and diffusing difficult customer situations.

Overview

5
5
years of professional experience

Work History

Accounts Receivable Specialist

Airgas
04.2022 - 04.2023
  • Identify account risks, potential credit problems, disputes, and other customer issues.
  • Generates reports and communicates potential risks to Accounts Receivable Supervisor, as well as field contacts (BM, Account Manager, AVP, or DM).
  • Escalate significant matters to Accounts Receivable Supervisor.
  • Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate quick remittance.
  • Review/release/escalate sales on a routine basis throughout the work day.
  • Prioritize portfolio so collection efforts result in maximum benefits.
  • Applying unapplied cash to overdue accounts.
  • Input financial data and produced reports using SAP.
  • Document and log conversations, e-mails and other communications.
  • Organize documentation as to facilitate follow-up efforts.
  • Identify errors and discrepancies on customers' accounts. Create dispute items to be investigated and resolved.
  • Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
  • Special projects and other duties as assigned.

Enrollment Specialist

Internal Data Resources
09.2021 - 04.2022

    • Updated, entered and reviewed customer data.
    • Communicated effectively via telephone, email and in person with prospective customers.
    • Understood and thoroughly explained services provided to customers and potential customers.
    • Reviewed statistic enrollment data and prepared reports
    • Send outreach emails to Supplier on Buyer behalf
    • Cross-Trained on Proxy payments
    • Notate accounts accordingly
    • Track Daily/Weekly/Monthly wins in a Excel spreadsheet
    • Track Multiple leads within Database
    • Make a minimum of 50 Outbound Call a day
    • Educate suppliers on products and deliver compelling value.
    • Build strong rapport with clients and maintain buyers ongoing relationships.
    • Obtain Administrative workload
    • Complete enrollment actions with supplier
    • Executing the account setup with virtual card enrollment
    • Perform 80% or better on Quality Assurance

Accounts Receivable Specialist

ThyssenKrupp Elevator - Randstad
01.2020 - 05.2020
  • Oversaw disputes resolution and reconciliation for 1000 client accounts.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Generated, mailed, and monitored invoices.
  • Reviewed contracts, proposals, and waivers to maintain accurate and up-to-date billing.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.

Collections Specialist

Sequium Asset Solutions
02.2019 - 06.2019
  • Inbound and Outbound calls.
  • 10-key usage entry.
  • Warm Transfers.
  • Recorded information about customers' financial status and collections status efforts.
  • Negotiated rates with customers and entered payments into accounting system.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used probing techniques to determine debtors' reasons for delinquency.

Customer Service Representative

Alorica
03.2018 - 02.2019
  • Order New Equipment/Accessories.
  • Assessed customer needs and upsells products and services to maximize sales.
  • Informed customers about billing procedures, processed payments, and provided payment options setup assistance.
  • Set up and activate new customer accounts.
  • Answered 50+ inbound calls per day and directed them to designated individuals or departments.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Associate of Science - Information Technology

Georgia State University
Dunwoody, GA
05.2025

High School Diploma -

Wheeler High School
Marietta, GA
05.2017

Skills

  • Administrative Assistant
  • Excel
  • Research
  • Accounts receivable expertise
  • Contract reviewing
  • Claims processing
  • Office equipment proficiency
  • Problem-solving abilities
  • High-energy attitude
  • Adaptive team player
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Payment Management
  • Aging Reports Analysis
  • Account Reconciliation
  • Cash Application
  • Billing Dispute Resolution
  • Credit and Collections
  • Legal Documentation
  • Case Management
  • Quality Control
  • Web Applications

References

  • Brittnee A. Albury - Esthetician Supervisor, Signature 5 Skincare (813)484-3322 bcalbury@gmail.com
  • Devric Mckayhan - Manager, Alorica (770)-882-9312

Timeline

Accounts Receivable Specialist

Airgas
04.2022 - 04.2023

Enrollment Specialist

Internal Data Resources
09.2021 - 04.2022

Accounts Receivable Specialist

ThyssenKrupp Elevator - Randstad
01.2020 - 05.2020

Collections Specialist

Sequium Asset Solutions
02.2019 - 06.2019

Customer Service Representative

Alorica
03.2018 - 02.2019

Associate of Science - Information Technology

Georgia State University

High School Diploma -

Wheeler High School

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Naija Greene