NAIJA SAUNDERS

• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Responded to high volume of phone and email requests to provide logistics information.
• Monitored driver locations in field and solved discrepancies to keep team on-track.
• Improved response times by prioritizing urgent requests while maintaining attention to routine orders.

• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
• Implemented GPS tracking system, improving route accuracy and minimizing delivery times.

• Take calls and service requests from customers

• Oversee 10 boards at a time

• Managed 10 employees to insure they are following procedure

• Contact the nearest or soonest available driver and direct them to the client

• Ensure we are in compliance with all labor regulations

• Responds to incoming requests for roadside assistance services; gathers

information and researches problems. Properly documents pertinent information.

• Makes outbound calls to members to advise of updated estimated time of arrival or gathers additional information needed.
• Uses verbal communications skills, including the ability to speak clearly to explain policies and procedures to members with a wide range of understanding.

• Responsible to dispatch calls to the appropriate service provider or contractor to provide timely service to the member.
• Inputs necessary member information accurately into the ERS computer systems utilizing proper codes and system input methods.
• Assists with administrative tasks when call volume permits (ex. filling of envelopes, data entry, etc.)

•High call volumes
•Set and recap reservations accurately

•Efficient and accurate entering of all customer service requests into Logisticare's data

•management system
•Performing all gate keeping functions related to trip authorization

•Documenting and resolving complaints and issues

•Dispatch cars to clients

•Help train CSR and Dispatching agents on the proper procedures

• Maintain records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment
• Count material, equipment, merchandise, or supplies in stock
• Unload the merchandise from the trucks.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

• Cleaning theatres and common area (ushering), selling and /or preparing concession items (concessions) selling of tickets, gift cards, and miscellaneous guest services items (box office) tearing tickets and directing guest to the location of the movie-specific auditorium (door)
• Temporarily manage 8+ employees in place of team lead.