NaiJay Martin
Anna
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Associate- Level 3
In-N-Out
05.2024 - Current
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with managers, facilitating effective communication from all of my co-workers.
- Increased customer satisfaction by being thorough in the order taking process and making sure their happy.
Trainer
Shake Shack
06.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on policies, standards and procedures while providing constructive feedback to help with their growth.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Garden Associate
Home Depot
03.2023 - 06.2023
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every shift and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maximized sales through effective merchandising of plants, tools, and accessories.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
Team Member
Whatabuger
11.2021 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
No Degree - Business
Collin County Community College
Plano, TXSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Complex Problem-solving
- Flexible schedule
- Leadership qualities
Timeline
Associate- Level 3
In-N-Out
05.2024 - Current
Trainer
Shake Shack
06.2023 - Current
Garden Associate
Home Depot
03.2023 - 06.2023
Team Member
Whatabuger
11.2021 - 03.2023
No Degree - Business
Collin County Community College
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