Naika Acier
Miami,FL
Summary
Experienced with healthcare operations, organizational management, and regulatory compliance. Utilizes strategic planning to optimize facility functions and improve patient services. Track record of effective team leadership and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Coordinator
Harvest SS Health
06.2024 - Current
- Maintained detailed records of patient progress, facilitating accurate reporting and efficient information sharing within the team.
- Collaborated with various healthcare departments to optimize senior care resource allocation and utilization.
- Navigated complex insurance policies on behalf of patients, guiding them through coverage details and options for financial assistance when needed.
- Spearheaded process improvement initiatives resulting in more streamlined workflows that improved team efficiency and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
- Completed bi-weekly payroll for 5 employees.
Office Manager Intern
Pasadena Villa Outpatient
03.2024 - 06.2024
- Greet clients and guests warmly upon arrival
- Complete admission screenings per established protocols
- Handle medical records activities with confidentiality
- Perform local payment collections and maintain documentation
- Collaborate with the Revenue Cycle team for policy adherence
- Assist in training and onboarding new Office Coordinators
- Ensure completion of safety inspections and licensure tasks
- Oversee daily operations of outpatient centers in Tampa and North Carolina
- Assist in budget preparation, monitor office expenses, and maintain financial records.
Intern
Holy Cross Hospital
10.2023 - 02.2024
- Assisted with research tasks, increasing project efficiency by 45%
- Provided administrative support, improving departmental organization by 65%
- Assisted in creating and maintaining documentation and reports, enhancing data integrity by 67%
- Contributed to new initiatives, improving departmental processes by 39%
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Prepared project presentations and reports to assist senior staff.
Lead Care Coordinator
ChenMed
12.2022 - 09.2023
- Supervised and mentored a team of 12 care coordinators, increasing team performance by 62%
- Coordinated care services, achieving a 71% improvement in client satisfaction
- Conducted comprehensive client assessments and developed individualized care plans, improving client outcomes by 56%
- Served as the primary contact for clients, families, and stakeholders, enhancing client retention by 43%
- Attended meetings to discuss patient progress and plan future interventions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Senior Patient Coordinator
VITAS Healthcare
03.2022 - 09.2023
- Oversaw patient intake processes, improving registration accuracy
- Coordinated appointments and follow-ups, reducing wait times by 60%
- Maintained patient records in compliance with regulations, improving audit outcomes by 47%
- Supervised and mentored a team of patient coordinators, improving team performance.
- Collaborated with clinical staff to improve care coordination and maintain efficient daily operations within the facility.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
Medical Assistant & Practice Coordinator
Borinquen Medical Center
02.2020 - 03.2022
- Prepared examination rooms and medical equipment, reducing patient wait times by 84%
- Recorded patient vital signs and medical histories accurately
- Performed administrative tasks, improving front-office efficiency
- Resolved escalated customer service issues professionally
- Managed day-to-day practice operations including reception, scheduling, billing, and coding.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Master of Science - Occupational Therapy
Florida Atlantic University
Boca Raton, FL05-2027
Skills
- Teamwork & Leadership
- Time Management
- Attention to Detail
- Patient Advocacy
- EHR Management
- Quality Improvement Initiatives
- Workforce Management
- Scheduling and Coordinating
- Budgeting and finance
- Operations Oversight
- Business Administration
- Document Management
- Healthcare regulations
Certification
- CPR/First Aid
- HIV Certification
- Project Management Professional (PMP)
Timeline
Office Coordinator
Harvest SS Health
06.2024 - Current
Office Manager Intern
Pasadena Villa Outpatient
03.2024 - 06.2024
Intern
Holy Cross Hospital
10.2023 - 02.2024
Lead Care Coordinator
ChenMed
12.2022 - 09.2023
Senior Patient Coordinator
VITAS Healthcare
03.2022 - 09.2023
Medical Assistant & Practice Coordinator
Borinquen Medical Center
02.2020 - 03.2022
- CPR/First Aid
- HIV Certification
- Project Management Professional (PMP)
Master of Science - Occupational Therapy
Florida Atlantic University
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