Naika Acier
Summary
Passionate and adaptable healthcare professional with diverse expertise in patient care, clinical operations, and healthcare administration. Proficient in EHR systems, quality improvement, and interdisciplinary collaboration. Thrives in fast-paced environments, committed to delivering exceptional patient-centered care. Ready to leverage experience and innovation for team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager Intern
Pasadena Villa Outpatient
03.2024 - 06.2024
- Greet clients and guests warmly upon arrival
- Complete admission screenings per established protocols
- Handle medical records activities with confidentiality
- Perform local payment collections and maintain documentation
- Collaborate with the Revenue Cycle team for policy adherence
- Assist in training and onboarding new Office Coordinators
- Ensure completion of safety inspections and licensure tasks
- Oversee daily operations of outpatient centers in Tampa and North Carolina
- Assist in budget preparation, monitor office expenses, and maintain financial records.
Intern
Holy Cross Hospital
10.2023 - 02.2024
- Assisted with research tasks, increasing project efficiency by 45%
- Provided administrative support, improving departmental organization by 65%
- Assisted in creating and maintaining documentation and reports, enhancing data integrity by 67%
- Contributed to new initiatives, improving departmental processes by 39%
- Supported ad-hoc projects, demonstrating flexibility in a dynamic work environment.
Lead Care Coordinator
ChenMed
12.2022 - 09.2023
- Supervised and mentored a team of 12 care coordinators, increasing team performance by 62%
- Coordinated care services, achieving a 71% improvement in client satisfaction
- Conducted comprehensive client assessments and developed individualized care plans, improving client outcomes by 56%
- Served as the primary contact for clients, families, and stakeholders, enhancing client retention by 43%
- Attended meetings to discuss patient progress and plan future interventions.
Senior Patient Coordinator
VITAS Healthcare
03.2022 - 09.2023
- Coordinated care services and ensured seamless departmental transitions, enhancing patient satisfaction
- Oversaw patient intake processes, improving registration accuracy
- Coordinated appointments and follow-ups, reducing wait times by 60%
- Maintained patient records in compliance with regulations, improving audit outcomes by 47%
- Supervised and mentored a team of patient coordinators, improving team performance.
Lead Practice Coordinator
TeamHealth
05.2022 - 09.2022
- Implemented quality assurance measures, improving audit outcomes by 55%
- Streamlined clinical workflows, enhancing patient care coordination and satisfaction by 72%
- Verified patient insurance coverage, increasing revenue capture by 39%
- Worked successfully with diverse coworkers to achieve goals and address issues
- Maintained open communication with team members and stakeholders.
Medical Assistant & Practice Coordinator
Borinquen Medical Center
02.2020 - 03.2022
- Prepared examination rooms and medical equipment, reducing patient wait times by 84%
- Recorded patient vital signs and medical histories accurately
- Performed administrative tasks, improving front-office efficiency
- Resolved escalated customer service issues professionally
- Managed day-to-day practice operations including reception, scheduling, billing, and coding.
Education
Master of Science in Healthcare Administration Management -
Walden University
Bachelor of Science in Healthcare Administration -
Broward College
Pembroke, FLSkills
- Empathy & Integrity
- Communication
- Surgical Assistance
- Teamwork & Leadership
- Medical Terminology
- Medication Administration
- Time Management
- Electronic Prescribing
- Attention to Detail
- Stress Management
- Patient Education
- Patient Advocacy
- Vital Signs Assessment
- Active Listening
- Medical Coding and Billing
- Conflict Resolution
- Diagnostic Testing
- Emotional Intelligence
- Adaptability
- Problem-solving
- Infection Control Practices
- EHR Management
- Wound Care Management
- Diagnostic Imaging
- Quality Improvement Initiatives
- Cultural Competency
- Interpersonal Skills
- Workforce Management
- Scheduling and Coordinating
Certification
- CPR/First Aid
- HIV Certification
- Project Management Professional (PMP)
Softwarecompliance
- Proficient in MS Office Suite
- HIPAA & OSHA Compliance
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Office Manager Intern
Pasadena Villa Outpatient
03.2024 - 06.2024
Intern
Holy Cross Hospital
10.2023 - 02.2024
Lead Care Coordinator
ChenMed
12.2022 - 09.2023
Lead Practice Coordinator
TeamHealth
05.2022 - 09.2022
Senior Patient Coordinator
VITAS Healthcare
03.2022 - 09.2023
Medical Assistant & Practice Coordinator
Borinquen Medical Center
02.2020 - 03.2022
Master of Science in Healthcare Administration Management -
Walden University
Bachelor of Science in Healthcare Administration -
Broward College
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