Damian Sterling
Miami,FL
Summary
Diligent and passionate job seeker with excellent organizational skills, seeking an entry-level Human Resources Coordinator position. Eager to contribute to team success and help achieve company goals.
Overview
5
5
years of professional experience
Work History
Social Media Marketing
Freelance Marketing for Christian Hip Hop Artists
2020.05 - Current
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Developed and implemented crisis management strategies for social media to mitigate risks and maintain positive brand image.
Sales Development Representative
StormWind Studios (Technology Training)
2022.01 - 2022.06
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
- Collaborated with marketing team to create targeted sales materials for specific industry verticals.
- Mentored junior Sales Development Representatives, contributing to their professional growth and success within the company.
- Established rapport with C-level executives at target companies through thoughtful communication and personalized messaging.
Service Representative
Florida Gulf Coast University Emergency Management
2021.09 - 2021.12
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Maintained and managed customer files and databases.
Student Ambassador
Lutgert College of Business (LCOB)
2021.08 - 2021.12
- Led campus tours for prospective students every semester.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Mentored students to increase satisfaction and help engage in campus life.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
Lead Customer Service Representative
URecWell
2019.08 - 2020.06
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Bachelor of Science - Marketing Management
Florida Gulf Coast University (FGCU)
Fort Myers, FL12.2021
Skills
- Onboarding Coordination
- Benefits and payroll coordination
- Talent Acquisition
- Customer Relations
- Staff Management
- Microsoft Office and Docusign
- Recordkeeping
Certifications
- Adobe Illustrator
- Microsoft Office Suite: Word, PowerPoint, Excel
- Adobe Photoshop
Volunteer
- Fundación Red Misericordia (FRM), Dominican Republic, 08/2021, Present
- Dominican Republic Outreach Program, FGCU, Dominican Republic, 08/2021, Present
- Sales Club, FGCU, Fort Myers, FL, 09/2020, 12/2021
- Habitat for Humanity, FGCU, Fort Myers, FL, 02/2020, 05/2020
Timeline
Sales Development Representative
StormWind Studios (Technology Training)
2022.01 - 2022.06
Service Representative
Florida Gulf Coast University Emergency Management
2021.09 - 2021.12
Student Ambassador
Lutgert College of Business (LCOB)
2021.08 - 2021.12
Social Media Marketing
Freelance Marketing for Christian Hip Hop Artists
2020.05 - Current
Lead Customer Service Representative
URecWell
2019.08 - 2020.06
Bachelor of Science - Marketing Management
Florida Gulf Coast University (FGCU)
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