Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naika Durand

Orlando,FL

Summary

As a dedicated undergraduate Biology student with experience in medical scribing and customer service, possesses a strong background in clinical support and multi-lingual communication. Adept at maintaining patient confidentiality and offering superior service in fast-paced environments. Eager to leverage skills in a healthcare setting to enhance patient care and support medical staff

Overview

7
7
years of professional experience

Work History

Medical Scribe

Scribe America
Orlando, FL
03.2024 - Current
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Assisting with charting. I help reduce the administrative burden on healthcare providers by handling the majority of charting tasks, allowing doctors to focus more on patient care.
  • Followed clinicians throughout shift in high-volume, busy environments.

Sales Associate

Nordstrom Rack
Orlando, FL
06.2022 - 04.2024
  • Help customers find specific products, answer questions and offer product advice
  • Engage customers in a friendly, professional manner to determine needs
  • Answered incoming telephone calls to provide store products and service information
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business.

Pharmacy Technician

Walgreens Pharmacy
Orlando, FL
12.2021 - 03.2022
  • Handling returns and refunds in accordance with company policies
  • Make certain that each customer receives exceptional service
  • Inform customers about product features, quality, and availability
  • Taking calls from the pharmacists checking the status of the prescriptions for the customers
  • Refill prescriptions for the patients
  • Fax prescribers on behalf of the patients
  • Inventory search and price for the patients
  • Answered patient's concerns about the Covid 19 test and vaccine

Sales Associate

Gap Factory
Orlando, FL
10.2017 - 12.2021
  • Handling returns and refunds in accordance with company policies
  • Make certain each customer receives exceptional service
  • Inform customers about product features, quality and availability
  • Helped customers find specific products, answered questions and offered product advice
  • Engaged customers in friendly, professional dialogue to determine assistance

Education

Bachelor of Science - Biology

University of Central Florida
Orlando, FL
12-2024

Associates in Arts - Health Science, Biology

Valencia College
Orlando, FL
10.2021

Skills

  • Clinical documentation
  • Exceptional Customer Service
  • Patient care

Languages

French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Elementary
Portuguese
Elementary

Timeline

Medical Scribe

Scribe America
03.2024 - Current

Sales Associate

Nordstrom Rack
06.2022 - 04.2024

Pharmacy Technician

Walgreens Pharmacy
12.2021 - 03.2022

Sales Associate

Gap Factory
10.2017 - 12.2021

Bachelor of Science - Biology

University of Central Florida

Associates in Arts - Health Science, Biology

Valencia College

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Naika Durand