Naika Estinphon
Charlotte,NC
Summary
Customer Service Representative with supervisory experience specializing in resolving inquiries and enhancing service protocols. Delivered high satisfaction levels by fostering staff development and creating client-focused environments. Experienced in logistics and inventory management, ensuring accuracy and timeliness in organizing goods while maintaining a safe and efficient work environment.
Overview
12
12
years of professional experience
Work History
Inbound Stower
Amazon
North Carolina
09.2024 - 04.2026
- Collaborated with cross-functional teams to improve workflow and reduce processing times.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
Supervisor
CVS Pharmacy
Charlotte, North Carolina
01.2017 - 02.2023
- Conducted monthly inventory assessments to optimize stock levels, reducing shortages and excess.
- Enhanced customer service protocols to create a more efficient, client-focused atmosphere.
- Enhanced customer service protocols, contributing to a more efficient and client-focused atmosphere.
- Implemented safety measures to ensure regulatory compliance and foster a secure workplace.
- Conducted monthly inventory assessments to maintain optimal stock levels, minimizing shortages and excess.
Supervisor
Dollar Tree
Deerfield Beach, Florida
07.2014 - 10.2015
- Managed monthly inventory assessments to maintain optimal stock levels and ensure product availability for sales.
- Resolved customer issues efficiently, prioritizing satisfaction to enhance service quality.
- Addressed and resolved customer issues, prioritizing satisfaction and service efficiency.
- Supervised staff, providing guidance and coaching to ensure safety and compliance in the workplace.
Education
Diploma - Administrative Support
Alison - Online School
Loughrea county, Galway, Ireland07-2024
Certificate - Mastering Advertising in The Digital Age
Alison - Online School
Loughrea County, Galway, Ireland02-2024
Diploma - Medical Front Billing And Coding
Florida Tech School
Fort Lauderdale, FL01-2017
OSHA Bloodborne Pathogens (BBP) - Occupational Health And Safety
Allison
Online 04-2026
Skills
- Inventory Control
- Warehouse Operations
- Loading and unloading
- Proper lifting techniques
- Stock organization
- Operations Management
- Process optimization
- Process improvement
- Project Management
- Staff Management
- Training
- Safety Compliance
- Operational Efficiency
- Business Administration
- Process management
- Workflow Optimization
- Prioritization
- Goal-Oriented
- Team Coordination
- Material Handling
- Safety Training
- Loading Operations
- Sanitation Practices
- Ergonomic Practices
- Inventory Organization
Timeline
Inbound Stower
Amazon
09.2024 - 04.2026
Supervisor
CVS Pharmacy
01.2017 - 02.2023
Supervisor
Dollar Tree
07.2014 - 10.2015
Diploma - Medical Front Billing And Coding
Florida Tech School
Certificate - Mastering Advertising in The Digital Age
Alison - Online School
Diploma - Administrative Support
Alison - Online School
OSHA Bloodborne Pathogens (BBP) - Occupational Health And Safety
Allison