Summary
Overview
Work History
Education
Skills
Timeline
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Naika Souffrant

11405 NW 43rd St Coral Springs

Summary

Compassionate Case Manager experienced in child environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Strengths in customer relations backed by training in Training seminar in Leadership at Georgetown University. Fluent in French and creole. Recognized consistently for performance excellence and contributions to success in management assistance.

Overview

16
16
years of professional experience

Work History

Case Manager

Church World Service
06.2022 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Personal assistant

Senat & Associates / Youth Impact Outreach
11.2021 - 02.2022
  • Enhanced executives productivity by managing schedules, organizing meetings, and overseeing correspondence.Call/text and motivates agents to promote huge attendance in the weekly meeting
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.Answer phone call, email and take messages
  • Draft correspondence such as email and letters
  • Schedule meetings and manage calendars
  • Following with new recruits regarding their programs.


MARKETING AND RECRUITING AGENT

Fundamental Financial Alliance
06.2020 - 07.2021
  • Recruiting new agent for the Agency
  • Follow up with those agents after engagement
  • Selecting new people for scholarship sponsored by FFA
  • Following with client regarding their insurance.

Activities Manager

Mouvaide (Mouvement D'aided Aux Enfants Démunis )
07.2016 - 01.2020
  • Enhanced guest experience by planning and executing a diverse range of activities for all age groups.
  • Reduced activity-related complaints by implementing regular feedback sessions with guests and staff.
  • Improved overall guest satisfaction with the implementation of new, innovative activities tailored to various interests.
  • Maintained safety standards across all activities, conducting regular audits and addressing any concerns promptly.
  • Optimized budget allocation for better resource distribution among different activities, resulting in improved efficiency without compromising quality.

Cultural Manager/ TV and Radio Host

Tele Pacific
02.2016 - 05.2019
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Developed and implemented variety of cultural programs and conception to innovate and create the challenge in our daily programs
  • Promptly communicated equipment and personnel issues to the logistic coordinator
  • Submit progress reports to the General manager of the unit
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to TV
  • Coordinated schedules and assignments for reporters, maximizing team efficiency and effectiveness
  • Hosted the most interesting platform for entertainers.


NEWS ANCHOR, REPORTER

Television Nationale D' Haiti
04.2012 - 01.2016
  • Investigated breaking news headlines and fact-checked stories
  • Collaborated with producers and management in development of broadcast content such as newscasts, promotions and teases
  • Collected data from various sources to determine facts and opinions
  • Delivered local news
  • Went to local events to ask questions and provide detailed coverage
  • Pitched long-form stories, planned and conducted research and writing of investigative news stories
  • Produced entertainment and lifestyle news reports, music videos and commercials.

CONTENT COORDINATOR, NEWS ANCHOR

Telemax TV
02.2008 - 04.2012
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines
  • Managed finished works and version edits for comprehensive record of each file
  • Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency
  • Deliver evening local news.

Education

Georgetown University

Florida Atlantic University

Diploma - Public Relations

Centre d'Etudes Diplomatiques et Internationales
01.2013

Skills

  • Multi-line tasking in fast-paced environment
  • Critical Thinking
  • Decision Making
  • Collaborative Problem Solving
  • Behavior Management
  • Organizational Skills
  • Computer proficient
  • Effective and Excellent communication skills

Records Management

Timeline

Case Manager

Church World Service
06.2022 - Current

Personal assistant

Senat & Associates / Youth Impact Outreach
11.2021 - 02.2022

MARKETING AND RECRUITING AGENT

Fundamental Financial Alliance
06.2020 - 07.2021

Activities Manager

Mouvaide (Mouvement D'aided Aux Enfants Démunis )
07.2016 - 01.2020

Cultural Manager/ TV and Radio Host

Tele Pacific
02.2016 - 05.2019

NEWS ANCHOR, REPORTER

Television Nationale D' Haiti
04.2012 - 01.2016

CONTENT COORDINATOR, NEWS ANCHOR

Telemax TV
02.2008 - 04.2012

Georgetown University

Florida Atlantic University

Diploma - Public Relations

Centre d'Etudes Diplomatiques et Internationales

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Naika Souffrant