NAIKEILA WILLIAMS
Kingston,Jamaica
Summary
As a dedicated and experienced professional, I am eager to leverage my skills as a Food Service Worker to contribute to the MWR Food and Beverage Department's success and achieve personal growth. I am committed to maintaining cleanliness and customer satisfaction in food service settings, emphasizing my experience in handling food service tasks and customer interactions. My expertise includes setting up food service counters, steam tables, dining room tables, and side service stands, serving hot and cold food in standard portions, and maintaining dishwashers and cleaning areas to prevent contamination. I excel in unloading food, operating cash registers, managing change funds, and performing sequential tasks with concentration and simple arithmetic. I possess strong oral and written communication skills, organizational skills, and attention to detail, which enable me to read instructions and follow sanitation procedures effectively. I thrive in a team environment, demonstrating resilience and stress tolerance while upholding sound work ethics. My proficiency in computer applications and typing skills further supports my ability to manage customer interactions efficiently. I am motivated, reliable, and uphold the highest standards of integrity and confidentiality in all my tasks, ensuring a professional and trustworthy service.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Windjammer Cafe \ Blendz
07.2025 - Current
- Provided exceptional customer service to enhance satisfaction during peak hours.
- Adhered to health and safety regulations while operating kitchen equipment safely.
- Executed food preparation and service per standardized recipes and portion control measures.
- Managed transactions using point of sale (POS) systems efficiently.
- Conducted thorough sanitation of dishes and utensils to uphold cleanliness standards.
- Sustained cleanliness of workstations, contributing to overall hygiene in food preparation.
Waitress / Food Prep Chef
M10 Restaurant
07.2022 - Current
- My responsibility was to maintain kitchen equipment.
- Unsouring the entire recipe. Measured are acquired components.
- Wash and chop the vegetables and meat.
- Completes basic cooking tasks as needed.
- Serve food and drink orders.
- Communicating with the culinary crew
- Follow all applicable Health Department regulations.
- Using point of sale (pos) and computer (Microsoft’s office)
Customer Service/Sales Representative/ Engagement
Happy Customer
11.2019 - 07.2022
- Responded to incoming queries via telephone and email, providing extensive product and service details.
- Researched customer complaints for resolution, escalating issues when appropriate.
- Processed orders while upholding confidentiality and maintaining professional interactions.
- Ensured accurate data entry by generating call reports within the database.
- Showcased strong communication skills along with problem-solving abilities in team settings.
- Exhibited effective typing skills and computer proficiency while working under pressure.
- Monitored permitted events to confirm compliance with reservation terms.
- Orchestrated weekly schedules, transportation logistics, and coordination efforts.
Customers Service
Sangster's Book Store
05.2017 - 11.2019
- Processed customer purchases using cash register and assisted in locating books
- Conducted data entry and stock counting, ensuring accurate inventory management
- Utilized scissor lift for efficient stock handling and secured shipments with attention to detail and adherence to procedures
- Maintained high levels of responsibility and productivity in managing inventory systems for receiving, storing, and dispensing items
- Ensured correct procedures in delivering materials and fulfilled requests for materials and supplies
- Tracked and reported minimum levels of items, ensuring timely replenishment
- Provided excellent customer service and supported records maintenance and retrieval of files
- Assisted with inventory audits and maintained both manual and electronic records
- Demonstrated good organizational skills, time management, and attention to detail
- Using point of sale (pos) and computer Microsoft’s office
Cashier / Customer Service
Island Grill
07.2016 - 05.2017
- Maintained cleanliness of the restaurant, including sweeping floors, cleaning restrooms, replenishing supplies, and ensuring a tidy environment, aligning with common sanitation procedures to prevent contamination
- Used cleaning equipment and supplies to maintain professional standards of cleanliness, demonstrating knowledge, skills, and abilities in food service
- Provided high-quality customer service and kept the restaurant neat and tidy, showcasing assistance in a food service environment
- Followed safety policies and used cleaning chemicals appropriately, emphasizing the importance of preventing contamination
- Demonstrated attention to detail and time management skills while performing cleaning tasks, contributing to the efficient operation of food service counters and dining areas
Education
Diploma - Office Administration
Clan Carthy High School
Degree - Tourism Hospitality Management
Excelsior Community College
Skills
- Microsoft Office
- Customer Service
- Team Leadership
- Event Planning and organizing
- Social Media
- Time Management
- Cash handling and transaction
- Good oral and written communication
Personal Information
Title: Recreation assistant( Comm Rec). (#2025-049)
References:
- Manager - Sangsters bookstore
Shanique Watson ( +1 (876) 228-4060)
- Manager- happy customers
MaridiniWright (+1 (876) 821-5549)
Timeline
Food Service Worker
Windjammer Cafe \ Blendz
07.2025 - Current
Waitress / Food Prep Chef
M10 Restaurant
07.2022 - Current
Customer Service/Sales Representative/ Engagement
Happy Customer
11.2019 - 07.2022
Customers Service
Sangster's Book Store
05.2017 - 11.2019
Cashier / Customer Service
Island Grill
07.2016 - 05.2017
Diploma - Office Administration
Clan Carthy High School
Degree - Tourism Hospitality Management
Excelsior Community College
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