Naila Amjad

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Organize meetings and schedule appointments
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Familiarized parents with center's policies, regulations, fees and curriculum.
• Monitored child progress using assessments tools, providing valuable feedback for program improvements and individualized support strategies.
• Increased enrollment rates by organizing engaging events, such as open houses and community outreach initiatives.
• Manged operations, including staff supervision, program implementation, and facility management.
• Support the development and implementation of educational programs and activities that meet the needs of children.
• Ensure compliance with licensing regulations, health and safety standards, and center policies.
• Foster a positive, inclusive, and nurturing environment for children, families, and staff.
• Assist in staff recruitment, training, and professional development to ensure a high standard of care and education.
• Communicate effectively with parents and guardians regarding their child’s progress, concerns, and overall well-being.
• Participate in budget planning and financial management, including monitoring expenses and resources.
• Coordinate and conduct regular assessments and evaluations of programs and staff performance.

• Organized activities to promote physical, mental and social development of each child.
• Maintained secure and disciplined classroom to provide positive learning environment.
• Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
• Evaluated and improved classroom environment to promote ultimate learning experiences.
• Arranged classrooms to facilitate optimal education for student groups.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Differentiated instruction according to student skill level.
• Utilized behavior management skills to foster environment conducive to student learning.

• Applied proven strategies to positively affect client behaviors.
• Understood autism spectrum disorder, associated behaviors and optimum treatments.
• Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
• Exercised confidentiality and discretion to maintain HIPAA requirements.
• Assisted with building life and social skills useful for everyday activities and interactions.
• Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
• Participated in continuing education and in-service training to advance skills.
• Planned and implemented individualized interventions as part of behavior treatment plans.
• Identified and addressed individual problems using clinical team recommendations and solutions.
• Completed daily client rounds and tracked client movements.

Assists with daily living activities

Help in dressing or bathing

Light housekeeping

Laundry, changing sheets

Meal preparation and clean up

General cleaning

Assist clients with self-administration of medications.

Record and report changes in client’s physical condition, behavior or appearance to supervisor or case coordinator

• Provided ongoing compassionate patient care for each client.

• Answered phone calls to assist customers with questions and orders.
• Greeted customers promptly and responded to questions.
• Counted and balanced cashier drawers.
• Maintained work area and kept cash drawer organized.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Processed customer payments quickly and returned exact change and receipts.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Built and maintained productive relationships with employees.
• Assisted customers by providing information and resolving complaints.
• Welcomed customers, offering assistance to help find store items.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Sorted incoming mail and directed to correct personnel each day.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Scheduled and confirmed appointments and meetings for management team.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Reported suspicious individuals to supervisor.
• Greeted customers, answered general questions and directed to appropriate locations.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Handled complaints and questions, and re-directed calls to other team members.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.