Naila H. Khan
San Jose,CA
Summary
Experienced and dynamic Technical Product Manager with 8+ years of expertise in enterprise products. Proven success in driving product strategy, managing end-to-end product lifecycles, and fostering strong partner relationships in global consumer retail. Skilled in delivering innovative solutions, aligning cross-functional teams, and leveraging market insights to create profitable and customer-focused products. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Antaris, Inc
03.2024 - Current
- Spearheaded product strategy and roadmap development for the Antaris Cloud Platform (ACP), driving scalability and customer satisfaction
- Led cross-functional teams through all product lifecycle stages, from concept to end-of-life
- Built strong customer relationships, translating feedback into actionable product enhancements
- Developed metrics-driven insights to optimize product adoption and market performance
- Mentored junior PMs, fostering a collaborative and high-performance team environment
Sr. Solutions Architect
VMware
08.2021 - 03.2024
- Company Overview: Tanzu Observability
- Managed 20+ enterprise accounts, increasing adoption of observability solutions across diverse integrations (Kubernetes, AWS, Azure, GCP)
- Partnered with sales teams to provide tools, resources, and insights for driving revenue growth
- Conducted market analysis to identify opportunities for product enhancements and new offerings
- Collaborated with product and engineering teams to align development with customer needs
- Delivered case studies and workshops, strengthening VMware's position as a trusted advisor in observability
- Tanzu Observability
Staff Product Support Engineer III
Diamanti
07.2019 - 08.2021
- Resolved complex hardware and software issues for Kubernetes-based storage solutions, enhancing reliability and performance
- Authored technical documentation and delivered training programs to upskill internal teams
- Built scalable solutions in collaboration with product and engineering teams, addressing customer-specific challenges
- Supported strategic initiatives to improve product compatibility and market competitiveness
Customer Success Engineer
Actifio
10.2017 - 07.2019
- Company Overview: Acquired by Google
- Provided end-to-end technical support for backup and recovery products in global enterprise environments
- Analyzed market trends and consumer preferences to guide product positioning and messaging
- Built and maintained strong relationships with partners, driving mutual growth opportunities
- Conducted health checks and RCA for critical incidents, ensuring product reliability and customer trust
- Acquired by Google
Technical Support Engineer
SimpliVity-HPE
10.2016 - 10.2017
- Deployed and maintained hyper-converged storage systems, supporting global enterprise customers
- Identified and resolved issues in networking, storage, and virtualization configurations
- Collaborated with engineering teams to address bugs and drive continuous product improvements
Education
M.S. - Electrical & Computer Engineering
California State University, Chico
01.2016
B.E. - Electronics & Telecommunications Engineering
Mumbai University
01.2014
Skills
- Kubernetes
- Monitoring
- Alerting
- CI/CD pipelines
- Security Management
- Networking protocols
- Flash storage products
- Cloud technologies : EKS, GKE
- Jira
- Confluence
- Salesforce
- Figma
- Leadership
- Partner relations
- Market analysis
- Cross-functional collaboration
- Networking protocols
- VPNs
Certification
- Certified Kubernetes Administrator (CKA)
- AWS Cloud Practitioner
Accomplishments
- Successfully managed flash storage products, driving 20% revenue growth in global consumer markets.
- Designed and launched scalable solutions, meeting customer needs while adhering to industry compliance standards.
- Built strong partnerships with retailers and distributors, expanding market presence and achieving business growth.
- Delivered customer-centric innovations, enhancing competitive positioning and product profitability.
Timeline
Technical Product Manager
Antaris, Inc
03.2024 - Current
Sr. Solutions Architect
VMware
08.2021 - 03.2024
Staff Product Support Engineer III
Diamanti
07.2019 - 08.2021
Customer Success Engineer
Actifio
10.2017 - 07.2019
Technical Support Engineer
SimpliVity-HPE
10.2016 - 10.2017
M.S. - Electrical & Computer Engineering
California State University, Chico
B.E. - Electronics & Telecommunications Engineering
Mumbai University
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