Naila Khan
Brooklyn,NY
Summary
Dedicated office assistant with excellent experience in industry for about a decade. Maintains professional appearance and friendly demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organizational skills. with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Anchor Home Health
10.2024 - Current
- Maintain M accurate staffing records, communicate with clients, and caregivers to address concerns.
Ensure compliance with agency policies and regulatory requirements .
Manage shift assignments , monitor staff performance, and adjust staffing levels based on clients nee needs.
Using of HHA Exchange to monitor and address issues like missed visits and verify electronic visits . verification(EVVs)).
Manage and assign schedules for home health care aides and other care givers to ensure edequate staffing for patient needs.
Report to last minute scheduling changes and ensure continuity of care.
Communication with all stakeholders , including patients , staff, and insurers.
Office Assistant -Outpatient Services
Hancock Regional Hospital
02.2022 - 09.2024
- Responsibilities: Greet and register patients upon arrival to department
- Prepared and edited documents to produce precise, accurate and professional communication
- Schedule patients and coordinate between different departments and physicians to ensure seamless patient care.
- Reviewed files, records and other documents to obtain information to respond to requests
- Increased customer service success rates by quickly resolving issues
- Increased patient flow by 15% by creating warm and welcoming environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Coordinator
S&A Unified Home Care
01.2021 - 01.2022
- Responsibilities: Administrate and supervised operations at daily Bases
- Organized various parts of activity to enable Collaboration and efficient communication.
- Act as liaison between clients and caregivers, address any concerns and issues that arise.
- Completed bi-weekly payroll for over 150 employees
Sales Representative
Gap Inc
09.2017 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided primary customer support to internal and external customers
- Increased sale by 15% with positive and warm welcoming attitude.
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Retail Associate
T-Mobile
01.2015 - 09.2017
- Responsibilities: Offered consultative and service on sales floor during retail hours
- Helped sales team meet and exceed individual and team sales goals
- Created team spirit within store that resulted in increased sales, long-term employees, and customer satisfaction
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Arts -
Degree College For Women
03.2006
Skills
- Office Administration, Communication skills
- Positive Attitude Customer Engagement, Sales Techniques
- Conflict Resolution, Customer Service
- Customer Relationship Management, Problem Solving
- Scheduling and Calendar Management, Data Entry and Record Keeping
- Multi-tasking, Project Coordination, Medical Billing and Insurance
- Inventory Management, Team Collaboration
- Microsoft office, (Excel, Word, outlook)
- EMR systems
Certification
Human Resource management certification - 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Staffing Coordinator
Anchor Home Health
10.2024 - Current
Office Assistant -Outpatient Services
Hancock Regional Hospital
02.2022 - 09.2024
Coordinator
S&A Unified Home Care
01.2021 - 01.2022
Sales Representative
Gap Inc
09.2017 - 12.2020
Retail Associate
T-Mobile
01.2015 - 09.2017
Bachelor of Arts -
Degree College For Women
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