Naila Uwase
Phoenix,AZ
Summary
Proven Certified Caregiver and Interpreter with a track record of enhancing patient and client outcomes through clear, culturally sensitive communication and meticulous attention to detail. Excelled in roles at Orion Mental Healthcare and World Relief, leveraging language fluency and active listening to improve service delivery and patient care. Demonstrates a unique blend of empathy and efficiency, ensuring high-quality support across diverse settings.
Overview
6
6
years of professional experience
Work History
Certified Caregiver
Orion Mental Healthcare
03.2023 - Current
- Administer medication as directed by physician.
- Monitor progress and documented patient health status changes to keep care team updated.
- Implement personalized care plans, addressing individual needs of each patient.
- Educat family members on proper caregiving techniques when necessary to ensure continuity of care.
- Assist with mobility exercises, promoting physical health and preventing muscle atrophy or stiffness in bedridden or wheelchair-bound patients.
- Facilitate communication between patients and healthcare providers, acting as an advocate for the patients'' best interests.
Interpreter
World Relief
04.2018 - 05.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Customer Service Representative
Belks
07.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Highschool Diploma -
Royal Collage Makindye
Kampala Uganda11.2016
Skills
- Language Fluency
- Attention to Detail
- Clear Communication
- Active Listening
- Effective Communication
- Multitasking Abilities
Languages
English
Native or Bilingual
Kinyarwanda
Native or Bilingual
Swahili
Native or Bilingual
Luganda
Full Professional
French
Full Professional
Timeline
Certified Caregiver
Orion Mental Healthcare
03.2023 - Current
Customer Service Representative
Belks
07.2021 - 07.2022
Interpreter
World Relief
04.2018 - 05.2021
Highschool Diploma -
Royal Collage Makindye
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