Naila Valdés
Hialeah Gardens,FL
Summary
Dynamic and adaptable professional with a proven track record at Red Lobster, excelling in high-pressure environments through exceptional customer service and strong multitasking skills. Expert in fostering team collaboration and maintaining meticulous attention to detail, significantly enhancing guest experiences. Skilled in using cash registers and credit card machines, demonstrating a blend of hard and soft skills to achieve business goals.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
16
16
years of professional experience
Work History
Housewife
None
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively and fast.
- Proven ability to learn quickly and adapt to new situations.
Waitress
Red Lobster
11.2015 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Seller
Herbolario Laguna
08.2008 - 01.2014
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Bachelor Of Laws(LLB) - Laws
University of Camagüey Ignacio Agramonte
Camagüey Cuba 2007
Skills
- Strong multitasking
- Team collaboration
- Attention to detail
- Excellent communication
- Critical thinking
- Time management
- Respectful with others
- Love for learning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housewife
None
01.2017 - Current
Waitress
Red Lobster
11.2015 - 12.2016
Seller
Herbolario Laguna
08.2008 - 01.2014
Bachelor Of Laws(LLB) - Laws
University of Camagüey Ignacio Agramonte
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