Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naila Vasquez

Yonkers

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

10
10
years of professional experience

Work History

Senior Social Service Coordinator

Yonkers Community Action Program Inc.
12.2018 - Current
  • Provide strategic oversight, planning, and execution for multiple community-focused initiatives. Direct and monitor four key programs, ensuring compliance, performance, and impact:
  • Workforce Innovation and Opportunity Act (WIOA) (2019–2025).
  • Office of Victim Services (OVS) (2023–2024).
  • Summer Leadership Program (2024–2025).
  • Youth Employment Program (YEP) (2024–2025).
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.


Director of Franchise Operations and Development

Fantasy Restaurant
01.2015 - 09.2018
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Education

High School Diploma -

Morris Academy For Collaboration Studies

Skills

  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Decision-making
  • Verbal and written communication
  • Fluent bilingualism
  • Customer service

Timeline

Senior Social Service Coordinator

Yonkers Community Action Program Inc.
12.2018 - Current

Director of Franchise Operations and Development

Fantasy Restaurant
01.2015 - 09.2018

High School Diploma -

Morris Academy For Collaboration Studies

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