Nailaah Howard
Pensacola,FL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Navy Federal Credit Union. Skilled in conflict resolution and performance improvement, adept at fostering a collaborative environment. Excelled in roles requiring attention to detail and problem-solving, achieving high-quality standards in customer service and team management.
Overview
4
4
years of professional experience
Work History
Team Leader
Dollar General Market
10.2023 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Online Personal Shopper
Walmart
05.2022 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Warehouse Worker
Wayne Dalton
02.2020 - 07.2021
- storing materials, picking, packing and scanning orders.
- Operate and maintain preventively warehouse vehicles and equipment
- Follow quality service standards and comply with procedures, rules and regulations
Customer Service Representative
Navy Federal Credit Union
03.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma -
George Stone Area Vocational-Technical Center
Pensacola, FL05.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Complex Problem-Solving
- Goal Setting
- Quality Improvement
- Conflict Resolution
- Mentoring
- Leading Team Meetings
- Safety
- Coaching
- Cash Handling
- Flexible Schedule
- Client Service
- Shift Scheduling
Timeline
Team Leader
Dollar General Market
10.2023 - 04.2024
Online Personal Shopper
Walmart
05.2022 - 12.2023
Customer Service Representative
Navy Federal Credit Union
03.2020 - 12.2020
Warehouse Worker
Wayne Dalton
02.2020 - 07.2021
Diploma -
George Stone Area Vocational-Technical Center
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