Summary

Overview

Work History

Education

Skills

Timeline

Nailah Elam

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities efficiently with a positive attitude. Adapts well to changing processes, programs and team requirements. Excellent time management and organizational skills with strong verbal and written communication abilities.

Overview

years of professional experience

Work History

Front of House

Toastique

Dallas, TX

01.2024 - Current

cold pressed vegetables,fruits and nutritional supplements to create health shots and other nutritional juices
serving various types of coffee: espresso, latte, macchiato, nitro cold brew, cappuccino
Blending various fruits , vegetables , protein and health supplements to create smoothies, and acai bowls
food prep : slicing various meats , cheeses, fruits and vegetables
Enhanced customer satisfaction by consistently providing high-quality gourmet toast using fresh and locally-sourced ingredients.
Maintained a clean and organized workspace, adhering to food safety standards and fostering a productive environment.
Maintained adequate stock of inventory by conducting frequent inventory counts.

Baker

Crumbl Cookies

Atascocita , TX

12.2023 - 01.2024

Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Operated ovens and bakery equipment to prepare products according to recipes.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Prepared dough for variety of pastries, cakes and breads.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Monitored temperatures of ovens, proof boxes and other equipment.
Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Merchandise Associate

Lowes Home Improvement

Kingwood, TX

03.2023 - 12.2023

Following and accurately executing store planograms.
Establishing strong professional relationship with vendors to ensure continuous support of business.
Collaborated with store managers to create extravagant displays according to season.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Answered customer questions regarding store merchandise, department information, and pricing.
Organized store merchandise racks and displays to promote and maintain visually appealing aisles.
Removed damaged, out-of-code, not-in-set and discontinued items from displays according to planogram.
Watered plants in outside garden area to maintain overall plant health and appearances.
Staged plant racks and display plants on table according to plant type and heat tolerance.
Displayed caution cones in wet areas of garden to reduce customer injury and maintain safety standards.
Pruned and trimmed plants and trees to maintain shape and promote healthy growth.
Trained new hires to perform cross-training exercises with experienced workers.
Monitored and evaluated training performance to determine quality and cohesiveness.

Front-end Sales Associate

Walmart

03.2022 - 03.2023

Rotated stock and restocked shelves around registers and shelf check-outs to maintain product availability and store appearance.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Managed returns, exchanges and refunds in accordance with store policy.
Registered shoppers for our store credit card program.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to minors.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided training and support to new associates to help provide high-quality customer service.
Helped customers locate products and checked store system for merchandise at other sites.
Developed and managed relationships with customers to increase customer loyalty.
Helped customers navigate applications and in-store technology

Cashier

Taco Bell

01.2022 - 03.2022

Greeted customers entering restaurant and responded promptly to customer needs.
Operated cash register for cash, check, and credit card.
Passed extensive food safety courses.
Demonstrated excellent multitasking skills, balancing customer orders on headset while maintaining customer satisfaction in restaurant lobby.
Cleaned and organized condiment and beverage stations to maintain tidiness and health standards.
Resolved majority of customer complaints without manager intervention.

Sales Representative

Shoe Show

08.2021 - 12.2021

Managed online orders and customer accounts to secure customer satisfaction and repeat business.
Trained new sales representatives.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Received new stock and input values into computer system.
Ensured excellent client satisfaction ratings through outstanding service delivery.
Answered customer questions about products and services, helped locate merchandise, promoted sales and limited edition merchandise.
Opened, shelved and merchandised new products in visually appealing and organized displays
Monitored customers for signs of security theft and escalated issues to management.
Answered customer questions about products and services, helped locate merchandise, promoted key items to help the customer find merchandise that best suits them.

Education

Bachelor of Science - Nursing

West Coast University

Richardson, TX

08-2026

Certification - Phlebotomy

CE Global Health Education

Garland,Tx

04-2024

High School Diploma -

Atascocita High School

Humble, TX

05.2022