Nailah Glazier
Marysville,CA
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Safety conscious with a strong work ethic and effective communication skills. Driven by a passion for continuous learning and successfully navigating change. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Financial Aid Technician
American River College
Sacramento, CA
07.2024 - Current
- Answer inquiries from students regarding their financial aid status in person or via email.
- Assist students with the completion of financial aid forms; including FAFSA, and student loan applications.
- Verify accuracy of federal tax information submitted by applicants.
- Maintain accurate records of financial aid documents and processes.
- Perform data entry to update student accounts in internal database systems.
- Scan and upload necessary documents into the system.
- Provide guidance on scholarship opportunities and other relevant external funding sources.
- Enforce policies governing satisfactory academic progress standards.
Senior Loan Closer
Reverse Mortgage Funding, LLC
Bloomfield, NJ
06.2020 - 11.2022
- Led team of 4 individuals, assigned and delegated review of 20+ funding requests, and cleared post-closing conditions
- Identified needs and developed customized solutions, working alongside management and internal departments
- Verified accuracy of signed mortgage documents, including title, appraisal, insurance, and payoffs before submission to third party auditor and prior to submission to HUD for insuring
- Confirmed and verified mortgage conditions before funding
- Resolved escalated issues promptly and professionally
- Reduced post-closing issues by improving workflow, maintaining checklists of required documentation, and setting up group/one-on-one training sessions
- Processed 50 closing files monthly using time management and multitasking skills
Escrow Assistant
Premier Reverse Closings
Rocklin, CA
10.2014 - 06.2020
- Assisted customers with the escrow process, including answering questions and providing documentation
- Reviewed title reports to ensure accuracy of information before closing
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents
- Drafted settlement statements for review by both parties prior to closing
- Ensured compliance with state laws and regulations regarding real estate transactions
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction
- Managed master calendar of signings and organized related paperwork
- Reviewed executed documents and verify funds received were sufficient to cover closing costs prior to closing date
Customer Service Representative
Gap Inc, Direct
Rocklin, CA
05.2009 - 10.2014
- Acknowledge customers concerns by being courteous, empathetic and professional at all times
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consistently meet monthly metrics by maintaining company budget goals and personal sales goals
- Answered customer inquiries and provided accurate information regarding products and services
Education
Associate of Applied Science Degree -
International Academy of Design and Technology
10.2012
High School Diploma -
Rio Linda High School
01.2000
Skills
- Communicate clearly and effectively with the public
- Ability to work with multiple computer systems and screens
- Prioritize assigned tasks to effectively meet deadlines
- Adhere to work schedules
- Ensure safe work practices for myself, and others
- Follow oral and written instructions
- Analytical thinking
- Data collection
- Escalation management
- Call Management
- Team collaboration and leadership
- Effective Listening
- Microsoft Suite: Excel, Outlook, Word, PowerPoint, SharePoint
Timeline
Financial Aid Technician
American River College
07.2024 - Current
Senior Loan Closer
Reverse Mortgage Funding, LLC
06.2020 - 11.2022
Escrow Assistant
Premier Reverse Closings
10.2014 - 06.2020
Customer Service Representative
Gap Inc, Direct
05.2009 - 10.2014
Associate of Applied Science Degree -
International Academy of Design and Technology
High School Diploma -
Rio Linda High School
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