Nailah K. Dyer

• Participate in occupational classification and management of human resources for 700+ military personnel
• Prepares and maintains files, processing transactions in the Integrated Personnel and Pay System – Army (IPPS-A)
• Maintaining and updating reports on staffing levels and status of personnel and equipment
• Onboard new trainees reporting to the unit and updating any current information or achievements to their records to maintain compliance
• Possess SECRET Security Clearance

Unit Overview: Transitions (Cell Support Team Mission)

• Administered retirement processes for Transitions section in HR Services at Joint Force Headquarters for Georgia Army National Guard
• Coordinated administrative duties and facilitated assistance for retiring military personnel
• Coordinated with team members to optimize retirement processes and elevate efficiency
• Facilitated processing of 300+ backlogged NGB Form 22s to ensure personnel received proper entitlements after transition
• Oversaw administrative skill level tasks while collaborating with team members to enhance soldier readiness

• Performed timekeeping duties for 100+ employees in a data entry application called Oracle for the Operations Department
• Managed and maintained confidential files and information.
• Scheduled and coordinated meetings, conference calls & related logistics (i.e., equipment for presentations, agendas, minutes, handouts, reservations, and refreshments)
• Maintained office supply inventory and ordered as necessary
• Provided back-up support for peers in various departments
• Distribution of mail and packages
• Participated in special projects and company events as needed

• Participated in occupational classification and management of human resources for military personnel in the Electronic Military Personnel Office (eMILPO)
• Supervised activities including maintaining personnel records and processing personnel actions for service members and their families
• Prepared reports on staffing levels and status of personnel maintaining above 85% accuracy and above due to the many moving parts in the organization
• Verifying Official (VO) and Site Security Manager (SSM) of the Real-Time Automated Personal Identification System (RAPIDS) issuing common access cards for Department of Defense personnel to access government systems
• Possess SECRET Security Clearance

• Advocated for the Joint Forces staff members and counsel supervisors to identify and resolve conflicts tracking personnel traveling in and out of theater (country)
• Completed projects on time and under budget while resolving complex issues for senior leaders
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures
• Verifying Official (VO) and Site Security Manager (SSM) of the Real-Time Automated Personal Identification System (RAPIDS) issuing common access cards for Department of Defense personnel to access government systems.
• Responded to emails and other correspondence to facilitate communication and enhance business processes

• Call center representative for commercial, corporate, and government Citi Commercial credit card accounts.
• Responsible for handling 100+ routine customer service inquiries, payments and problems via telephone through effective communication and problem-solving skills that require the use of standard screens, scripts and procedures.
• Actively managed and escalated risk and customer-impacting issues within the day-to-day role of management or proper department.
• Ensured all customer service interactions adhered to federal and state credit card regulations, resulting in zero compliance violations
• Streamlined dispute resolution process, resulting in 10% increase in efficiency.
• Achieved 95% satisfaction rate in dispute resolution resolutions, contributing to customer loyalty and retention.

• Results-driven sales of AT&T wireless service, devices, and home solutions (U-Verse; Direct TV; Phones & Highspeed Internet; Digital in-home Security) exceeding sales targets, earning commission and providing exceptional customer service.
• Assisted with setting up new accounts (wireless/in-home/small business) by addressing customer needs by building value offering tailored solutions to fit individual, family, or business requirements, increasing overall store sales and improved customer satisfaction by 20%.
• Disseminated promotional deals, services, products and bundling options building brand awareness and generating leads, establishing strong customer rapport.
• Provided error free cash verifications at opening and closing of business