Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nailah Muhammad

Oakland,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Patient Support Assistant

UCSF Mt. Zion
01.2023 - Current
  • Performed Infection Control Policies, employee maintains clean, sanitary, safe, and esthetically pleasing environment for patients, staff, and visitors
  • Operates and utilizes equipment needed to include cleaner, wet mop unit, dust pay, dust mop, back vacuum, automatic floor scrubber, shampoo machine, high speed buffer, carpet extractor, wet/dry vacuum, floor buffer, wall washer and utility cart
  • Utilizing standard cleaning products, cleans patient areas to include restrooms, discharge beds, woodwork, horizontal surfaces, TVs cabinets, furniture, glass, walls, floors, all affixed items, replenish dispensers, remove soiled linen and trash
  • Cleans occupied patient rooms, and rooms between patients (discharges) following department procedures
  • Cleans other assigned areas within Patient Care Units
  • Uses computer to access APEX Hyperspace to accept and close-out discharge bed assignments
  • Disposes of waste (trash, biohazards waste, recycling) and soiled linen following departmental procedures
  • Uses approved cleaning chemicals to maintain cleanliness of assigned areas
  • Uses proper body mechanics and body alignment when moving furniture and equipment when perform duties
  • Complete training for Medications and Auxiliary Staff Competency
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients

Patient Care Coordinator

LaserAway
01.2021 - 01.2023
  • Conduct patient consults with expert knowledge
  • Initiate sales and medical aesthetic processes by scheduling appointments and preparing patients for medical aesthetic procedures
  • Support medical clinicians in numbing for treatments
  • Prepare financial contracts using multiple platforms
  • Create client retention with upselling services and providing pre and post care for patients
  • Manage front desk responsibilities, checking patients in while maintaining clean and professional clinic
  • Shared patient status updates during shift changes to ensure continuum of care
  • Upheld confidentiality requirements and regulatory compliance guidelines
  • Supported patients with necessary care during end-of-life phases by coordinating hospice care
  • Maintained confidentiality of patient data and condition to safeguard health information

Home Health Aide

Private Practice
06.2017 - 05.2021
    • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
    • Traveled to clients' homes to complete healthcare services and promote continuity of care.
    • Provided mobility assistance such as walking and regular exercising.
    • Completed entries in log books, journals and care plans to accurately document and report patient progress.
    • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
    • Administered prescribed medications under direction of physician.
    • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
    • Completed medical and program reports and maintained records following clinic standard operating procedures.
    • Provided direct personal care and administrative services to clients.

Resident Coordinator

Building Futures With Women and Children Shelter
01.2015 - 05.2016
  • Sustained excellent compliance with all established procedures, policies, and regulations, as well as proactively contributing to other operational efforts through additional duties handling
  • Supported clients in coping with their emotions towards their past and fears for future through one-on-one sessions to encourage successful reintegration back into community
  • Assisted clients in learning how to live independently and become more self-aware and self-oriented
  • Managed crises within residential settings utilizing recognized crisis intervention strategies and appropriate incident reporting
  • Ensured resident's stability, safety, health promotion and maintenance, as well as development of community living skills
  • Provided constant supervision to residents while in group home, recreational, and in community
  • Attended monthly meetings to develop and implement individually tailored treatment plans that lead to clients' successful reintegration in society with community WRAP (Wellness Recovery Action Plan) team
  • Maintained confidentiality of records related to all clientele intake
  • Assisted in creating effective data management systems to document efforts in order to meet resident needs.

Teller

Citibank
01.2012 - 09.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Assisted customers with banking needs and inquiries.

Teller

Wells Fargo
05.2010 - 12.2010
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

Graduate - Sociology

Mills College At Northeastern
Oakland
12.2023

Skills

  • Basic Computer
  • Microsoft Office
  • Google Suite
  • Maintaining client files
  • Organizational skills
  • Patient Relations
  • Administrative tasks
  • Account management
  • Report Writing
  • Data Entry
  • Workflow Optimization
  • Calendar Management

Accomplishments


  • Human Resources: Leadership and Strategic Impact | Training
  • Sexual Harassment in the Workplace | Training
  • Interpersonal Communication | Training
  • Resident Counselor | Volunteer
  • Dean's List – Mills College

Timeline

Patient Support Assistant

UCSF Mt. Zion
01.2023 - Current

Patient Care Coordinator

LaserAway
01.2021 - 01.2023

Home Health Aide

Private Practice
06.2017 - 05.2021

Resident Coordinator

Building Futures With Women and Children Shelter
01.2015 - 05.2016

Teller

Citibank
01.2012 - 09.2013

Teller

Wells Fargo
05.2010 - 12.2010

Graduate - Sociology

Mills College At Northeastern

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Nailah Muhammad