NAILAH QUILLEN
Middletown,DE
Summary
Dependable employee seeking opportunity to expand skills and opportunity. Considered hardworking, ethical and detail-oriented.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Brandywine Counseling & Community Services
05.2025 - Current
- Coordinated daily program operations, ensuring accurate scheduling, client flow, and service continuity.
- Monitored participant records, maintaining compliance with documentation standards and confidentiality requirements.
- Facilitated communication among case managers and support staff to resolve service gaps.
- Prepared program reports, tracking participation, referrals, and service outcomes for leadership review.
DUI Program Evaluator
Brandywine Counseling and Community Services
05.2022 - 01.2026
- -Administer comprehensive evaluations on all potential clients
- - Make appropriate recommendations based on evaluation..
- -Responsible for entering all evaluations in the EMR.
Supervisor
Brandywine Counseling & Community Services
06.2024 - 05.2025
- Supervised daily program operations, ensuring compliance with counseling and community service protocols
- Coordinated staff schedules, assignments, and coverage to maintain consistent client support
- Reviewed documentation for accuracy, completeness, and timely submission in electronic records systems
- Trained new team members on service standards, reporting procedures, and client confidentiality requirements
- Monitored case workflows to resolve service delays and improve continuity of care
Home Health Aide
Home Instead Senior Care
05.2021 - 05.2022
- In-Home Welfare Assessments
- Complete in-home assessment for new clients
- Assist with developing in-home care plan
- Deliver in home care assistance to clients with daily life actives: i.e bathing, dressing, physical transfers and for incontinence.
- Provide support for client mental and emotional needs to enhance physical outcomes and overall wellness.
Sales Cashier/Hostess
Movie Tavern
01.2020 - 03.2020
- Complete ticket sales
- Provide customer service
- Direct customers to correct theatre
Warehouse Inventory Clerk
Philadelphia International Airport
06.2019 - 08.2019
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Order inventory needed to stock warehouse
Data Entry Clerk
Brandywine Counseling and Community Services
06.2018 - 09.2018
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Education
Bachelor of Science - Criminal Justice
West Chester University
West Chester, Pennsylvania05.2022
Highschool diploma -
Philadelphia Highschool for Girls
Philadelphia, Pennsylvania01.2017
Skills
- Interviewing techniques
- Team player
- Data analysis
- Organizational skills
- Proactive approach
- Problem-solving mindset
- Leadership abilities
- Documentation approval
Timeline
Program Coordinator
Brandywine Counseling & Community Services
05.2025 - Current
Supervisor
Brandywine Counseling & Community Services
06.2024 - 05.2025
DUI Program Evaluator
Brandywine Counseling and Community Services
05.2022 - 01.2026
Home Health Aide
Home Instead Senior Care
05.2021 - 05.2022
Sales Cashier/Hostess
Movie Tavern
01.2020 - 03.2020
Warehouse Inventory Clerk
Philadelphia International Airport
06.2019 - 08.2019
Data Entry Clerk
Brandywine Counseling and Community Services
06.2018 - 09.2018
Bachelor of Science - Criminal Justice
West Chester University
Highschool diploma -
Philadelphia Highschool for Girls