Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nailah Rolls

Brandon

Summary

Dynamic hospitality professional with extensive experience at Bern's Steak House, excelling in customer service and guest relations. Proven ability to enhance dining experiences through effective communication and time management. Skilled in optimizing service flow and training team members, ensuring high standards of food safety and handling. CPR certified and committed to delivering exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Bern's Steak House
Tampa
05.2025 - Current
  • Ensured efficient service flow by managing guest reservations and seating effectively.
  • Enhanced dining experiences through strong relationships with regular customers.
  • Created a welcoming atmosphere by greeting guests with warmth and friendliness.
  • Optimized table turnover by effectively managing reservations.
  • Coordinated seating arrangements while considering server workloads and guest preferences.

Server/Host

EL Toreo Mexican Restaurant
Valdosta
02.2025 - 04.2025
  • Accurately took and processed food and beverage orders to ensure customer satisfaction.
  • Delivered exceptional customer service, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area to uphold standards.
  • Efficiently processed payments and managed cash register operations.
  • Greeted guests warmly upon arrival, fostering a welcoming atmosphere.
  • Assisted in training new hosts, sharing best practices for optimal service.

Hostess/Server

P.F. Chang's
Brandon
07.2024 - 01.2025
  • Effectively communicated with guests to understand their preferences and accommodate special requests, resulting in high customer satisfaction ratings
  • Implemented strategies to improve guest engagement at the reception desk through personalized greetings and attentive service
  • Assisted team members during busy shifts to ensure smooth operations.
  • Managed order processing through POS system efficiently.

Hostess

Cheddar's Scratch Kitchen
Valdosta
09.2024 - 12.2024
  • Greeted and seated guests efficiently to enhance overall dining experience.
  • Managed waitlists with reservation software to optimize seating arrangements.
  • Conveyed guest needs to servers and kitchen staff for seamless service flow.
  • Trained new hostesses on company policies and customer service protocols.

Front of House Team Member

Chick-fil-A Restaurants
Lakeland
05.2022 - 09.2023
  • Facilitated guest interactions upon entry and exit, ensuring prompt service during orders and dining.
  • Delivered exceptional customer service in a high-pressure dining environment.
  • Trained new team members on operational procedures to enhance team efficiency.
  • Maintained professionalism while managing peak hour demands.

Education

Bachelor's degree - Nursing

Valdosta State University
Valdosta, GA
09.2025

High school diploma -

Lakeland Senior High School
Lakeland, FL
05.2024

Skills

  • Microsoft Office applications
  • Customer service and hospitality
  • Food safety and handling
  • Sales and strategies
  • Time management and multitasking
  • Communication and phone etiquette
  • Guest services and relations
  • Team collaboration and organization
  • Experience in food service
  • CPR Certified

Certification

  • CPR Certification
  • Licensed Insurance Sales

Timeline

Host

Bern's Steak House
05.2025 - Current

Server/Host

EL Toreo Mexican Restaurant
02.2025 - 04.2025

Hostess

Cheddar's Scratch Kitchen
09.2024 - 12.2024

Hostess/Server

P.F. Chang's
07.2024 - 01.2025

Front of House Team Member

Chick-fil-A Restaurants
05.2022 - 09.2023

Bachelor's degree - Nursing

Valdosta State University

High school diploma -

Lakeland Senior High School

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