Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nailah Shabazz

Cary,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. A Hardworking team player with expertise in completing various clerical tasks and offering staff support.

Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Patient Services Representative

Duke Health
03.2025 - Current
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered phone promptly and directed incoming calls to correct offices.

Patient Service Representative

Central Carolina Foot and Ankle
06.2023 - 05.2024
  • Greeted visitors and provided them with assistance in checking in and out
  • Scheduled new patient appointments and existing patient procedures.
  • Documented and managed patient information in EMS computer system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Office Administrative Assistant

Carrboro Family Vision
02.2022 - 01.2023
  • Supported office staff and operational requirements with administrative tasks such as scanning, faxing, and email correspondence.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Provided support to other departments by completing clerical tasks as needed.

Insurance Verification Specialist

Ciox Health
05.2021 - 08.2021
  • Call doctor offices/hospitals/clinics to verify patient and providers demographic information
  • Schedule medical records (chart retrievals) through Ciox information system.
  • Conducted regular audits of patient accounts for accuracy of data

Reimbursement Specialist

Aerotek
11.2020 - 03.2021
  • Updated patient information using various records and files to maintain document compliance
  • Reviewed provider coding information to report services and verify correctness
  • Processing reimbursement claims
  • Monitored and update claims status in claims processing system

Customer Service Representative

Conduent
07.2020 - 09.2020
  • Enroll new patients with Humana medical insurance
  • Resolved concerns with insurance inquiries to help with retention and drive sales
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Documented and detailed calls and complaints using call center’s CRM database

Education

High School -

Cary High School
Cary, NC
06.2018

Skills

  • Scheduling and Calendar Management
  • Maintaining clinic/client relation
  • Familiarity with multiline telephone use
  • Clerical Support
  • File Management
  • Microsoft Office proficiency
  • Microsoft excel proficiency
  • Healthcare
  • Insurance verification
  • Medical terminology
  • Multitasking and organization
  • Team collaboration

LANGUAGES

English

Timeline

Patient Services Representative

Duke Health
03.2025 - Current

Patient Service Representative

Central Carolina Foot and Ankle
06.2023 - 05.2024

Office Administrative Assistant

Carrboro Family Vision
02.2022 - 01.2023

Insurance Verification Specialist

Ciox Health
05.2021 - 08.2021

Reimbursement Specialist

Aerotek
11.2020 - 03.2021

Customer Service Representative

Conduent
07.2020 - 09.2020

High School -

Cary High School

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