Nailah Williams
Rahway,NJ
Summary
Organized and dedicated providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Housekeeping Aide
Cleaning & Consulting Services
Clarck, NJ
01.2026 - Current
- Cleaning and disinfecting an outpatient cardiac clinic preparing for daily patient visits.
- Followed appropriate infection prevention protocols and procedures as required by our surveyors.
- Communicated any needs throughout the facility for our maintenance and facility team to correct.
- Trained new team members on best practices in customer interactions and protocols to follow.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Implemented efficient cleaning schedules to optimize workflow and improve service delivery.
Volunteer
Somos Inc, PR Conference
Albany, NY
01.2024 - Current
- Registered all sponsors, guests and elected officials into the three day event.
- Directed guest to registered workshops based on their interest.
- Assisted in organizing fundraising initiatives, in order to drive financial support for various programs.
- Set up venues for each workshop and provide appropriate information for all guests.
- Mentored new volunteers, fostering a collaborative environment and enhancing team dynamics.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Volunteer
Somos Inc, NY Conference
01.2024 - Current
- Registered all sponsors, guests and elected officials into the three day event.
- Guided all attendees to their workshops.
- Set up venues for the workshops along with working to coordinate guests at the pre-gala and gala event.
Referee
Soccer Referee
Union, NJ
04.2023 - Current
- Collaborated with coaches and players to clarify rules and resolve disputes.
- Enforced game rules, ensuring fair play and player safety during matches.
- Analyzed player performance, providing constructive feedback to improve skills.
- Evaluated match incidents, making real-time decisions to uphold integrity of the game.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Ice Cream Server
Dairy Queen Grill & Chill
Rahway, NJ
06.2025 - 08.2025
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction with prompt ice cream serving.
- Operated ice cream machines and maintained cleanliness of equipment for optimal performance and hygiene standards.
- Monitored inventory levels, assisting in stock management to ensure availability of popular flavors and ingredients.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes through effective problem-solving skills.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Server
Cafeteria Nuevo Amanecer
Santo Domingo, Dominican Republic
06.2017 - 08.2017
- Prepared fresh fruit beverages as trained.
- Intake of food orders and served customers in a timely manner.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Checked dining area supplies of wrapped silverware, and replenished low stock.
- Collaborated with kitchen staff to ensure timely food and beverage service during peak hours.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted with end of day cleaning in Kitchen and dining area.
Education
High School -
06.2026
Currently enrolled Class of 2026
Skills
- Customer service
- Customer service-focused
- Empathy and patience
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Aide - Cleaning & Consulting Services
01.2026 - Current
Ice Cream Server - Dairy Queen Grill & Chill
06.2025 - 08.2025
Volunteer - Somos Inc, PR Conference
01.2024 - Current
Volunteer - Somos Inc, NY Conference
01.2024 - Current
Referee - Soccer Referee
04.2023 - Current
Server - Cafeteria Nuevo Amanecer
06.2017 - 08.2017
Rahway High School - High School,