Nailah J. Wilson
Atlanta,USA
Summary
To obtain a challenging position in a service based and progressive company/organization; utilizing my skills and abilities developed through experience and education, with the opportunities for professional growth based on performance.
Overview
12
12
years of professional experience
Work History
Train Operator
MARTA
Atlanta, Georgia
05.2024 - Current
- Executed switching maneuvers in order to move railcars into different tracks within rail yards.
- Drove engines within railroad yards or other establishments to couple, uncouple or switch railroad cars.
- Greeted passengers upon entering the caboose car providing assistance when needed.
- Notified maintenance personnel of any track issues encountered during operation of the train.
- Provided customer service support addressing inquiries about fares, destinations, schedules.
- Operated train cars safely and efficiently according to established protocols.
- Monitored train operations, ensured adherence to safety regulations, and reported any irregularities or problems to supervisors.
- Conducted regular announcements throughout the duration of the trip informing passengers of upcoming stops, arrival times.
- Responded quickly to emergency situations such as medical emergencies or mechanical failures by taking appropriate action in accordance with company policies and procedures.
- Communicated with dispatchers via radio regarding arrival times at stations and stops along the route.
- Stopped the train at designated locations allowing passengers time to board or disembark safely.
- Assisted in coupling multiple cars together as well as uncoupling them when necessary.
- Checked signals before departing from each station stop ensuring compliance with signal rules and regulations.
Event Curator
VM Nation LLC
Atlanta, GA
01.2020 - Current
- Providing exceptional experiences to event goers
- Finding event venues
- Prepare and process contracts and order forms for new and existing customers
- Answer questions, share product knowledge and research pricing and availability
- Bringing the customers dream to life
- Attended networking and creative events to identify new talent and artistic works in local community.
- Selected exhibition themes and designs while developing exhibit materials.
- Secured talented individuals, performing artists, and musicians to provide engaging entertainment during special events.
- Coordinated with outside vendors on contracts related to preservation of items in the collection.
Bus Operator
MARTA
Atlanta, Georgia
10.2023 - 05.2024
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Adhered to set schedules while operating buses safely along assigned routes.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Provided route, schedule and fare information to passengers.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
DFC AGENT
Atlanta, GA
01.2022 - 12.2022
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Determined what programs/paper work the inbound callers needed to help them better their situation.
- Delivered excellent service via inbound and outbound calling efforts, making my target goals.
- Maintained high level of communications and marketing skills by participating in professional activities.
Warehouse worker
AMAZON
Atlanta, GA
01.2021 - 12.2021
- Scan packages to assure customers packages are on the way in a timely fashion
- Cherry picking products to keep production on task
E-Commerce Sales Professional
Auto Nation
Austell, GA
01.2019 - 01.2020
- Providing the customer with an exceptional experience making the online to in store vehicle purchase effortless and smooth
- Cross-train employees to overcome potential workflow issues
- Elevated new business opportunities by implementing aggressive industry network strategies.
Traffic Agent/911 Operator
NYPD
NYC, NY
01.2013 - 12.2018
- As a traffic agent I was able to join a task force that keeps the busy Manhattan streets clutter free
- My task force helped maintain structure and peace after a train bombing in New York
- The eyes and ears of the city
- Driving Captains
- Driving Command Center Bus
- NYPD Tow Truck endorsement
- As a 911 operator I was responsible for getting the pertinent information needed in a timely fashion in order for officers, EMT, and firefighters to save lives
Education
High School -
Bedford Academy High School
Brooklyn, NY01.2011
Skills
- Excel
- Customer service
- Sales
- Scheduling
- Microsoft Word
- Microsoft Powerpoint
- Management
- Cash Handling
- Computer Operation
- Great People Skills
- Problem Solving
- Train operations
- Railroad safety
- Signal compliance
- Emergency response
- Communication skills
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution
- Adaptability
- Time management abilities
- Professionalism
- Safety procedures
- Effective communication
- Multitasking capacity
- Stress management
- Continuous improvement
- Troubleshooting skills
- Self motivation
Timeline
Train Operator
MARTA
05.2024 - Current
Bus Operator
MARTA
10.2023 - 05.2024
DFC AGENT
01.2022 - 12.2022
Warehouse worker
AMAZON
01.2021 - 12.2021
Event Curator
VM Nation LLC
01.2020 - Current
E-Commerce Sales Professional
Auto Nation
01.2019 - 01.2020
Traffic Agent/911 Operator
NYPD
01.2013 - 12.2018
High School -
Bedford Academy High School