Nailea Marroquin
Houston
Summary
Results-driven professional with expertise in managing high-volume front office operations, leveraging strong communication and organizational skills to drive efficiency and achieve results. Adept at providing exceptional customer service, scheduling, and administrative support to ensure seamless daily operations. Proven ability to effectively manage recruitment processes, employee onboarding, and benefits administration, while utilizing conflict resolution techniques to address workplace issues and maintaining accurate HR documentation. Collaborative team player with a track record of adapting to changing needs and supporting team initiatives.
Overview
5
5
years of professional experience
Work History
Receptionist
Elegant Nails & Spa
08.2024 - 04.2025
- Managed appointment scheduling to optimize client flow and service efficiency.
- Assisted clients with inquiries, providing information about services and products.
- Maintained cleanliness and organization of reception area to enhance customer experience.
- Processed payments and handled transactions accurately, ensuring financial integrity.
Human Resources Assistant
Super H-Mart
03.2020 - 08.2024
- Organization and the department managing them.
- Handling the entire employee lifecycle from recruiting, hiring, and training to managing compensation, benefits.
- Employee relations, and ensuring legal compliance to align staff with business goals.
- Maximizing performance and fostering a positive work environment.
- Costumer services.
- Cashiering.
Education
High School Diploma -
Spring Woods High School
Houston, TX05.2020
Skills
- Appointment scheduling
- Customer service
- Financial transactions
- Reception area management
- Employee lifecycle management
- Recruitment and hiring
- Training coordination
- Compensation management
- Benefits administration
- Employee relations
- Legal compliance
- Performance maximization
- Cash handling
- Communication skills
- Conflict resolution
- Time management
- Organizational skills
- Service optimization
- Documentation maintenance
- Problem resolution
- Telephone skills
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Data entry
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Administrative support
- Team collaboration
- Punctual and reliable
- Problem-solving
- Attention to detail
- Positive and professional
- Front desk operations
- Office management
Timeline
Receptionist
Elegant Nails & Spa
08.2024 - 04.2025
Human Resources Assistant
Super H-Mart
03.2020 - 08.2024
High School Diploma -
Spring Woods High School