Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Projects
Certification
Timeline
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Nailea Mejias

Wesley Chapel,FL

Summary

Dedicated customer service professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Bookseller

Barnes & Noble
04.2021 - Current
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Collaborated with other staff to support smooth daily operations.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Assisted customers with locating books and other materials in store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Established strong relationships with customers to encourage repeat business.
  • Applied interpersonal and communication skills to establish selling relationships with customers.
  • Organized and coordinated conferences and monthly meetings.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Sales Associate

Paradies Lagardere
05.2021 - 08.2021


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.


Video Editing Intern

Connective Human
04.2021 - 07.2021
  • Edit videos for a variety of platforms (YouTube, TikTok, etc.) and any other projects Voyager may require
  • Utilize additional elements to enhance edits with music, voice over, graphics and effects
  • Developed best practice content editing techniques to enhance content performance across social platforms and extend content across traditional platforms.
  • Take notes on cuts and adjust edits to revisions
  • Participated in creative brainstorms for new content and series, social media campaigns and sponsorship initiatives.
  • Created and reformatted content across various social media and digital platforms.
  • Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Created short-form videos, animated gifs and motion graphics for social media posts.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
  • Collaborated with directors to create and maintain consistent visual style across all projects.
  • Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency
  • Ability to prioritize projects and change priorities accordingly
  • Communicate project timelines and manage project expectations from assignment to delivery with project managers


Stylist & Keyholder

Apricot Lane Boutique
12.2019 - 12.2020
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  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Organized sales area and work station to showcase products and boost sales.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Sales Associate

Forever 21
08.2019 - 11.2019
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Education

Bachelor's Degree -

University of Central Florida
Orlando, FL
06.2024

Associate of Arts -

Pasco-Hernando State College
Wesley Chapel, FL
06.2020

High School Diploma -

Wesley Chapel High School
Wesley Chapel, FL
06.2019

Skills

  • Proficient in Adobe After Effects
  • Certification in Adobe Premiere Pro
  • 74 WPM
  • Invoice Processing
  • Social Media Management
  • Presentation Development
  • Technical Support
  • Customer Service

Accomplishments

The Final Act- Novel

Languages

Conservant in Spanish
Fluent in English

Awards

Best Picture of 2018 & 2019 for Wesley Chapel High School


Projects

The Final Act - Novel, Unpublished 

Certification

Certification in Adobe Premiere Pro

Timeline

Sales Associate

Paradies Lagardere
05.2021 - 08.2021

Senior Bookseller

Barnes & Noble
04.2021 - Current

Video Editing Intern

Connective Human
04.2021 - 07.2021

Stylist & Keyholder

Apricot Lane Boutique
12.2019 - 12.2020

Sales Associate

Forever 21
08.2019 - 11.2019

Bachelor's Degree -

University of Central Florida

Associate of Arts -

Pasco-Hernando State College

High School Diploma -

Wesley Chapel High School

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Nailea Mejias