Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nailea Navarro

Los Fresnos

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

BDC Representative

Tipton Ford
06.2023 - Current
  • Managed inbound and outbound communications to enhance customer engagement and satisfaction.
  • Utilized CRM software to track leads, ensuring accurate and timely follow-up with potential clients.
  • Collaborated with sales teams to streamline processes, improving response times for customer inquiries.
  • Assisted in training new representatives on product knowledge and customer service best practices.
  • Conducted market research to refine lead generation strategies, increasing outreach effectiveness.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.

Internet Sales Consultant

Charlie Clark Nissan
12.2022 - 06.2023
  • Developed and maintained client relationships to drive online sales growth.
  • Collaborated with marketing team to optimize digital advertising campaigns.
  • Analyzed customer data to identify trends and enhance product offerings.
  • Executed effective follow-up strategies to nurture leads and increase conversions.
  • Streamlined communication processes between departments to improve service delivery.
  • Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
  • Provided constructive feedback to management regarding client concerns, leading to improved product offerings and better addressing customer needs.
  • Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
  • Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
  • Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
  • Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Receptionist

Southern Careers Institute
06.2021 - 08.2022
  • Greeted and assisted visitors, ensuring a welcoming environment and streamlining check-in processes.
  • Managed multi-line phone systems, efficiently directing calls to appropriate departments.
  • Scheduled appointments and meetings, optimizing calendar management for office staff.
  • Maintained organized filing systems, enhancing document retrieval and reducing administrative delays.
  • Processed incoming and outgoing mail, ensuring timely distribution of communications.
  • Assisted in inventory management of office supplies, contributing to cost-effective resource allocation.
  • Collaborated with team members to improve front desk operations and enhance customer satisfaction.
  • Handled basic inquiries with professionalism, fostering positive relationships with clients and vendors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.

Sales Associate

Aeropostale
11.2018 - 01.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards to promote brand image and attract customers.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Collaborated with team members to achieve sales targets through effective communication.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Los Fresnos High School
Los Fresnos, TX

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting
  • Cash handling
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Team collaboration
  • Effective communication
  • Microsoft Office
  • Charting

Languages

Spanish
Professional Working

Timeline

BDC Representative

Tipton Ford
06.2023 - Current

Internet Sales Consultant

Charlie Clark Nissan
12.2022 - 06.2023

Receptionist

Southern Careers Institute
06.2021 - 08.2022

Sales Associate

Aeropostale
11.2018 - 01.2020

Los Fresnos High School

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