Summary
Overview
Work History
Education
Skills
Timeline
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NAILEN DELGADO

Homestead,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Third Key Holder

Beya
HOMESTEAD, FL
02.2022 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.

Call Agent

SMV INSURANCE
Homestead, FL
01.2021 - 11.2021
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Attended training to stay up to date with new products and service offerings.
  • Maintained contact with customers to request referrals.
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Team Leader Member

SUBWAY®Restaurants
Homestead, FL
05.2020 - 12.2021
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

South Dade Senior High School
Homestead, FL
06.2020

Skills

  • Educational Leadership
  • Reporting and Performance Analysis
  • Handling Complaints and Inquiries
  • Inventory Accuracy
  • Managing Customer Needs
  • Work Prioritization
  • Cash Register Operations
  • Merchandise Promotion and Display
  • Staff Coaching and Training
  • Customer Inquiries
  • Cash Handling and Reconciliation
  • Microsoft Word
  • Flexible Work Schedule

Timeline

Third Key Holder

Beya
02.2022 - Current

Call Agent

SMV INSURANCE
01.2021 - 11.2021

Team Leader Member

SUBWAY®Restaurants
05.2020 - 12.2021

High School Diploma -

South Dade Senior High School

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NAILEN DELGADO